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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Just had 100k maintenance done, Bronco running smooth but less than a day after getting it back an airbag module failed. Pepper helped get it back into the shop, kept me updated and even got it completed early. Experience was great.
Business response:
We are absolutely thrilled to hear about your positive experience with your Bronco's maintenance service. It's wonderful that your vehicle is running smoothly after the 100,000-mile service. We understand how concerning it must have been when the airbag module issue arose so quickly afterward. Your feedback about Pepper's exceptional service really stands out - keeping you informed throughout the process and completing the work ahead of schedule demonstrates the level of care we strive to provide. We're grateful you took the... read more
Great customer service and excellent communication Over all experience was great! Please keep up the great work!
Business response:
We are honored to receive your wonderful feedback about the service you experienced. Your kind words about our team's communication skills and dedication to customer care truly mean a lot. It's fantastic to hear that your overall experience exceeded your expectations. We value customers like you who take the time to share positive experiences, and your encouragement motivates our entire team to maintain these high standards in everything we do.
Appointment was easy to schedule. I appreciate the Uber drop off. I thought the tech explained the issue well
Business response:
We are thrilled to hear about your positive experience with us! Making appointment scheduling straightforward is something we work hard to achieve, and it's wonderful to know it was easy for you. The convenience of our Uber drop-off service is designed to make your visit as smooth as possible, so we're pleased this added value to your experience. Our technicians take pride in clearly communicating with customers about their vehicle's needs, and we're glad the explanation you received was helpful and easy to understand. Your ... read more
Great service and great communication by my service representative, Pepper I'll definitely recommend Prosper Ford because of people like Pepper
Business response:
We are thrilled to hear about your wonderful experience with our service team. Your recognition of the excellent service and clear communication you received means so much to us. We truly appreciate customers like you who take the time to share positive feedback about our team members. Thank you for choosing Prosper Ford and for your recommendation - it's feedback like yours that motivates our entire team to continue providing outstanding service.
Ashton made the experience fantastic and I will drive the extra distance to go to Prosper Ford instead of the dealership that is closest to me because of her excellent service
Business response:
We are ecstatic to hear about your wonderful experience with our team. It means so much to know that the exceptional service you received has earned your loyalty and that you're willing to travel the extra distance to visit us again. Your kind words about our staff member truly highlight the dedication we strive for in serving every customer. We look forward to continuing to provide you with the outstanding service that keeps you coming back.
First time at dealership Came in for oil change Cody walked me through the entire process. The technician found some bad lug nuts & I had that fixed also
Business response:
We are overjoyed to hear about your positive first visit with us! It's wonderful that our team member guided you through everything during your oil change service. We're also glad our technician was thorough in identifying the lug nut issue and that we could take care of that repair for you as well. Your trust in choosing Prosper Ford means everything to us, and we look forward to serving you again in the future.
Excellent The service was quick and seamless. Ashton was great and took care of me.
Business response:
We are delighted to hear about your wonderful experience with us! Your feedback about the quick and seamless service truly means a lot to our team. We're thrilled that our staff member provided you with such excellent care and made your visit so positive. At Prosper Ford, we strive to deliver outstanding service every time, and it's wonderful to know we achieved that goal for you. Thank you for taking the time to share your experience with others.
Great service Took care of all my needs and more. Very efficient at what she does I'm a happy customer.
Business response:
We are glad to hear about your positive experience with our team. Your feedback about receiving excellent service that addressed all your needs means a great deal to us at Prosper Ford. We appreciate you recognizing the efficiency and dedication of our staff member who assisted you. Thank you for choosing us and for taking the time to share your satisfaction as a valued customer.
Timely, communicative. Helpful and friendly. Tom did a great job keeping me informed and up-to-date. He also seemed to care about my actual vehicle recommending services that would help my car last longer.
Business response:
Thank you for your review! We are grateful to hear about your positive experience with our team's timely communication and helpful approach. It's wonderful to know that you found the service both friendly and informative, with clear updates throughout your visit. We're especially pleased that you felt genuinely cared for, with recommendations focused on helping your vehicle perform well for years to come. Your feedback about receiving thoughtful guidance on maintaining your car's longevity means a great deal to us at Prosper... read more
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open on Monday at 8:30 a.m.