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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I had an issue with my Ford Expedition where the sunroof drain pipe was clogged and rain water deposited into the cab. This apparently is a maintenance issue and not covered under warranty. Although the Ford dealership was professional in explaining everything and working with us, we really question the Ford engineering decision for this design. I had a different Expedition for 12 years previously and never had a sunroof drain clog issue once.
Was not given appropriate updates. Time to receive car back took long. When picked truck up one work item requested was missed. Paid for alignment and truck is now veering and wasn't previously.
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration. The situation you've described is not the quality experience we strive to provide. Your feedback helps us identify areas where we can work to improve our processes and attention to detail. We would appreciate the opportunity to discuss this further and work toward a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can address these concerns directly.
Tryed to over charge for everything left door in escape that was part of recall 400 more for same serve elsewhere
Business response:
Thank you for bringing this to our attention, and we understand your concerns. Your feedback is valuable to us, as we want to ensure our customers feel they are receiving fair and transparent pricing for all services. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can address these concerns directly.
Lack of trust for what they say they do to your truck when you take it to them. Pathetic customer service, simple oil changes take 4 hours. Not recommending their service department
Business response:
We are sorry to hear about your concerns. Your feedback is important to us, and we understand your frustration. We take these concerns seriously and would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can address your specific concerns directly.
A A A A A A A A A A A A A A A+
Business response:
We are utterly delighted to see your outstanding rating! Your A+ feedback truly means the world to us and reflects our commitment to providing exceptional service. We deeply appreciate customers like you who take the time to share such positive experiences. Your support motivates our entire team to continue delivering the quality service that exceeds expectations. We look forward to serving you again in the future.
Lately your service peeps have been terrible. I don't plan on ever coming back and I will be sure to share how bad it is
Business response:
Your feedback is important to us and we understand your disappointment. We recognize that your expectations have not been met, and we take these concerns seriously. Your experience does not reflect the quality of service we strive to provide, and we would appreciate the opportunity to discuss your experience further. Please contact our Customer Service at servicereviews@prosperford.com so we can address your concerns directly.
It took 4 hours to get a tire repaired. It was my fault I should’ve waited for the vehicle.
Business response:
We are concerned to hear about the extended wait time you experienced for your tire repair. Your time is valuable, and we recognize that this experience didn't meet your expectations. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further and work to improve our service timing for future visits.
Alex was great, and was great working with. However he never properly QC'd the service that I was supposed to receive. I was supposed to get 2 major issues fixed, which were the following; grinding noise in front right tire when driving in reverse, whining noise in engine. Upon diagnosis he discovered that my rear differential was leaking. He also knew that I was about to be moving to a new job pulling a 3.5 ton travel trailer. I thought that everything was fixed upon picking up my truck. I put trust in Alex. I put trust in ... read more
Business response:
We appreciate you taking the time to share this detailed feedback and recognize how important it is to feel confident in the work performed on your vehicle. Our goal is to deliver thorough, dependable service, especially when it involves major repairs and long-distance travel. Your experience will be reviewed closely so we can reinforce our commitment to quality and follow-through. Please reach out to our Customer Service at servicereviews@prosperford.com so we can work with you directly on next steps.
Part of my service was tire rotation service personnel left of 4 lug nuts on passenger rear tire had to pull car to shoulder of road on way home very dangerous situation
Business response:
We’re truly concerned to hear about this experience and the situation you encountered after your visit. Safety is always our top priority, and we take feedback like this very seriously as we continuously work to uphold the highest standards. We appreciate you bringing this to our attention so we can review our processes and reinforce our commitment to careful, thorough service. Please reach out to our Customer Service at servicereviews@prosperford.com so we can connect with you directly.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,992 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.