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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very disappointing experience - sales was lackluster and not very knowledgeable- service appeared to be doing a favor by even speaking with me - finance was reminiscent of buying a vehicle in the 80s with telling you how many things can go wrong with the vehicle immediately after the salesmen was telling you that it was so reliable - management was rude and not customer oriented- overall poor experience and would not do business with this dealer in the future
Business response:
We’re disappointed to hear that your experience across multiple areas of our dealership did not reflect the level of professionalism and care we aim to provide. Our team is committed to delivering knowledgeable guidance, respectful communication, and a supportive environment throughout every step of the process. Feedback like this helps us continue refining how we serve our customers. Please reach out to our Customer Service at customerservice@prosperford.com so we can learn more and work toward a better experience.
3 hours for an oil change. Horrible communication across the board. I will not be buying my next car from Prosper Ford. I would not recommend this dealship to anyone.
Business response:
We understand how frustrating extended wait times and limited communication can be during a routine visit. Our team is committed to providing efficient service and keeping customers informed throughout their experience. Your feedback is valuable as we continue working to improve both our timing and communication. Please reach out to our Customer Service at servicereviews@prosperford.com so we can better assist you.
Impersonal, no due diligence and jumped to most expensive repair from the start. I shared more on a Google review
Business response:
We understand how important it is to feel heard and confident in the recommendations provided for your vehicle. Our team strives to deliver thoughtful, thorough evaluations and offer options that best fit each situation. Feedback like yours helps us continue refining how we approach both communication and diagnostics. Please reach out to our Customer Service at servicereviews@prosperford.com so we can better support you moving forward.
Sales process was very misleading. Add on I was charged for aren't not even truck. Spray in bed liner, window tinting. They told me the truck was a 2026. It's a 2025. Didn't notice until I was back with finance. They also put 8k down for deposit and we agreed to 6k.
Business response:
We understand how important clarity and accuracy are during the purchase process, and it’s frustrating when expectations don’t align. Our goal is always to ensure transparency and a smooth experience from start to finish. We appreciate you bringing this to our attention so we can continue improving how we communicate and present details. Please contact our Customer Service at customerservice@prosperford.com so we can review your experience and assist further.
terrible customer experience that I have been experiencing with Prosper Ford in Prosper, TX. I bought my Ford Explorer ST 2020 from this dealership in January of 2025. Recently I have had some issues revolving around the car starting up and battery troubles. I just replaced the battery on the 28th of February roughly two weeks prior. I alerted the dealership of this. I first contacted the dealership to let them know that I would need a tow to get my car to them. During this process Tom (service rep) stated my car has Ford to... read more
Business response:
We understand how concerning it can be to experience ongoing vehicle issues, especially when paired with delays and inconsistent communication. Our team aims to provide clear guidance, timely updates, and thorough diagnostics to support our customers every step of the way. We value your feedback as it helps us improve both our coordination and communication throughout the service process. Please reach out to our Customer Service at servicereviews@prosperford.com so we can work toward a resolution together.
I've had a terrible experience with the dealership as a whole. Alec never got back to me and I watched him leave the building and not get the information he assured me he would get. He was more worried about going home.
Business response:
We understand how important timely communication and follow-through are when visiting a dealership. Our team aims to provide attentive support and keep commitments to every guest. Feedback like this is valuable as we work to ensure consistent, responsive service. Please reach out to our Customer Service at customerservice@prosperford.com so we can learn more about your experience and provide assistance.
Screwed on whole deal Didn't go over paperwork with me and had issues About cost and raised my payment over 100$
Business response:
We are concerned to hear about the challenges you experienced and are sorry to hear that you feel this way. Your feedback helps us recognize where we can work to improve our communication. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service at customerservice@prosperford.com so we can address your concerns directly.
You had my car for almost 4 weeks You had my car for 4 weeks and I got a call once a week telling they are still trying to figure out the check engine light.
Business response:
Your feedback is important to us and we understand your frustration. Complex diagnostic situations can sometimes require additional time to properly identify and resolve, and we are sorry to hear that the process took longer than you expected. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss your experience further and work toward a resolution.
Indirectly called me a lier and accused me of 'gaming the system' unlike used car salesman i have ethics and morals. That comment he made was my last straw.
Business response:
Thank you for sharing your feedback about this interaction. Our team strives to maintain respectful and professional conversations in every discussion, and we value hearing when an experience does not reflect that goal. Input like this helps us continue improving how we communicate with our customers. Please reach out to our Customer Service at customerservice@prosperford.com so we can learn more about your experience.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,992 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.