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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Screwed on whole deal Didn't go over paperwork with me and had issues About cost and raised my payment over 100$
Business response:
We are concerned to hear about the challenges you experienced and are sorry to hear that you feel this way. Your feedback helps us recognize where we can work to improve our communication. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service at customerservice@prosperford.com so we can address your concerns directly.
You had my car for almost 4 weeks You had my car for 4 weeks and I got a call once a week telling they are still trying to figure out the check engine light.
Business response:
Your feedback is important to us and we understand your frustration. Complex diagnostic situations can sometimes require additional time to properly identify and resolve, and we are sorry to hear that the process took longer than you expected. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss your experience further and work toward a resolution.
Indirectly called me a lier and accused me of 'gaming the system' unlike used car salesman i have ethics and morals. That comment he made was my last straw.
Business response:
Thank you for sharing your feedback about this interaction. Our team strives to maintain respectful and professional conversations in every discussion, and we value hearing when an experience does not reflect that goal. Input like this helps us continue improving how we communicate with our customers. Please reach out to our Customer Service at customerservice@prosperford.com so we can learn more about your experience.
I dropped my vehicle off for service on 3/5 AM and never received any communication from anyone at Prosper Ford for two entire work days. I had to call and ask for an update on 3/6. During that call I was lied to about attempted calls from and was not given any actual details as to when my vehicle would be serviced. On the third day without any updates from Prosper Ford, I went and retrieved my vehicle. They claimed that my service would take 2-3 days, yet no one told me that until the 3rd day. Absolutely terrible service an... read more
Business response:
Thank you for bringing this to our attention. We understand your frustration. Clear communication throughout the service process is essential, and we recognize that your experience fell short of your expectations. Your feedback helps us identify where we can work to improve our communication processes to ensure future customers receive the updates they expect. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss your experience further and work towards a resolution.
They are your typical service shop that people have horror stories about and are just trying to charge the most amount possible. They charged me $450 for diagnostic test and told me my transmission fluid was burnt and filled with shavings. I took it to another Ford dealership where they told me my transmission fluid looked fine and charged me less than half they also quoted me for a full transmission replacement and when I wasn’t buying it, they just told me to come pick up my vehicle and wouldn’t really communicate with me ... read more
Business response:
We take your feedback seriously and understand your frustration. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can address these concerns directly.
Took forever to have 4 tires swapped out, I had an appointment at 10 am but still had to wait for others in front of me. Ended up not having my Vehicle until 6pm that night. When I would get serviced at the Ford in Grapevine they would wash and vacuum my vehicle but got nothing but basic service done. Only tried this location out because I moved to Frisco and it was the closest to my place.
Business response:
We aim to complete service appointments efficiently while providing attentive care to every vehicle. Our team works to manage scheduling and ensure each customer receives quality service. While experiences may vary, we remain committed to professionalism and improving the service experience for all guests. For further assistance, please contact our service team at our Customer Service at servicereviews@prosperford.com.
I asked the service advisor not to add the oil treatment as I distinct the informed them that every time I come service my car there post Service I add my own treatment that was not followed through. This ultimately led me to be irate when I left. The oil additive cost is not the factor, but I did not like the product that was used on my Vehicle. It's just a preference that I like with respect to the oil conditioner that I use.. on another note the guy was supposed to give me a quote on the tires as I told him that I wanted ... read more
Business response:
We take your feedback seriously and understand your frustration. Your experience does not reflect the level of attention and service we strive to provide. We would appreciate the opportunity to discuss this further with you. Please contact our Customer Service at servicereviews@prosperford.com so we can discuss your concerns and ensure your future service visits meet your expectations.
Alex was nice, I understand there was little he could do. Overall frustrating experience, second time I take my vehicle to ford and am told nothing can be done since they can't figure out the issue. Also insane I had to pay for 6 days of a rental since you guys couldn't figure out what was wrong
Business response:
It's unfortunate to hear about the challenges you experienced, and we understand your frustration. Your situation is far from the smooth experience that we strive to provide. We would welcome the opportunity to discuss your experience further with you. Please contact our Customer Service at servicereviews@prosperford.com so we can work toward a resolution.
Not able to find my plan and took lot time to figure out for care plus the. Adjusted service charge
Business response:
Your feedback is important to us, and we understand your frustration. Your experience highlights areas where we can improve our processes to make things clearer and more efficient. We would appreciate the opportunity to discuss your concerns. Please contact our Customer Service at servicereviews@prosperford.com so we can better assist you.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,996 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.