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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Friendly dealership. My wife bought a new Expedition this year from Prosper Ford. I followed ypu that up with service on my 2021 F150. Customer service was excellent in both cases. We couldn't be happier with Prosper Ford.
Business response:
Thank you for sharing your wonderful experience with us. We are thrilled to hear that both you and your wife had such positive interactions when purchasing the new Expedition and servicing your F150. Your kind words about our team's approach and the quality of service mean so much to us. It brings us great joy to know that we exceeded your expectations in both the sales and service departments. We truly appreciate customers like you who take the time to share their experiences, and we look forward to continuing to serve your... read more
Professional caring friendly They take care of the issue in an efficient & competent manner
Business response:
Your positive feedback means so much to us. We truly value hearing that our team provided professional and caring service while addressing your needs efficiently. It's wonderful to know that you experienced the friendly and competent approach we strive to deliver to every customer. Thank you for taking the time to share your experience.
Communications is really good. I wish they would have washed it, the engine and outside was very dusty
Business response:
We sincerely value your feedback about your experience with us. It's wonderful to hear that our team's communication met your expectations and kept you well-informed throughout the process. We understand your concern about the cleanliness of your vehicle, particularly the dusty condition of the engine and exterior. Your input helps us identify areas where we can enhance our service standards. We truly appreciate you taking the time to share both the positive aspects of your visit and the areas where we can improve.
Fantastic experience the helped me through the whole repair process! What an amazing experience we had!
Business response:
Thank you for your review! We are thrilled to hear about the wonderful experience you had with our repair services. It means so much to know that our team was able to guide you through every step of the process and make it such a positive experience for you. Your kind words about the support you received truly brighten our day. We appreciate you taking the time to share your feedback and look forward to serving you again.
Great place and nice peoples The very best! !?? Very good Thanks Nice That's it ??
Business response:
We deeply appreciate your positive feedback about our team and service. It means so much to hear that you found our location to be an excellent place with wonderful people. Your kind words about our staff truly brighten our day and motivate us to continue providing the outstanding experience you deserve. We appreciate you taking the time to share your experience and are grateful to have earned your trust.
I originally took my appointment in at 10 o'clock for a recall and just a general inspection. However, I was told that if the camera needed to be fixed, it would be an all day job. And I'd be better off scheduling to leave the car there all day just in case. I appreciated the information and I brought the car back later on in the afternoon and dropped it off and was pleasantly surprised that the dealership was willing and able to schedule a rideshare back to my house. Also, the next morning I received a message saying that t... read more
Business response:
Thank you for your wonderful feedback about your recent service experience with us. We understand how important it is to provide clear communication about potential repair timelines, and we're delighted that our team was able to give you helpful information upfront about the camera repair process. Your flexibility in rescheduling for a full day allowed our technician to provide the thorough attention your vehicle deserved. We're thrilled that you appreciated the rideshare arrangement to get you home comfortably, and that our... read more
Cody's communication was outstanding we experienced several issues with the dealership harassing my wife, asking her to reset the tracker in the vehicle. The person my wife spoke to was not always very polite and we felt as though we were doing something wrong. Since my car was sitting at your shop for a month, it's come back very dirty, and I would've expected the car to be washed on the outside at the very least
Business response:
Your thoughts are important to us, and we're glad to hear that your experience with our team member's communication was exceptional and that he provided outstanding service throughout the process. We understand your concerns. Your feedback helps us identify areas where we can improve our customer service approach and ensure every interaction is respectful and professional. We would appreciate the opportunity to discuss your experience further and address these concerns directly. Please contact our Customer Service at service... read more
Fast and friendly, as always. They kept me updated along the way and delivered my truck as promised.
Business response:
We are thrilled to hear about your positive experience with our team. Your feedback about our speed and friendly service means so much to us. We understand how important it is to keep our customers informed throughout the process, and we're glad we could deliver your truck exactly when we promised. Thank you for recognizing our commitment to providing reliable service - it's customers like you who make what we do so rewarding.
Very knowledgeable and friendly, and efficient. I had a great experience with the service department at this dealership. From start to finish, the team was professional, friendly, and efficient. They clearly explained what my car needed, kept me updated throughout the process, and completed the work in a timely manner.
Business response:
We are grateful for your wonderful feedback about your service experience. It's fantastic to hear that our team provided the knowledgeable and courteous assistance you deserved. We take pride in maintaining clear communication throughout the service process and ensuring our customers stay informed every step of the way. Your recognition of our team's professionalism and ability to complete your service efficiently means so much to us at Prosper Ford. Thank you for trusting us with your vehicle's care.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open on Monday at 8:30 a.m.