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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Buyers (and potential buyers) beware. I’ve been in discussions with this dealership for a few weeks about a car I was interested in. The staff reached out regularly to try and close a deal, and they initially removed some dealer add-ons after I made it clear I wouldn’t pay for them. I decided to hold off, but last night I was contacted by Taylor Blankenship, who claimed the “market had been back and forth” and that the car was now listed on their website at $37,850, when just a few days earlier, it was listed at $36,997.) He... read more
Business response:
We appreciate you sharing your experience, as clear communication and integrity are values we take very seriously. Our team always aims to provide accurate information and work toward solutions that align with each customer’s needs. Feedback like yours helps us ensure we maintain transparency and consistency in every interaction. Please reach out to our Customer Service at customerservice@prosperford.com so we can continue the conversation.
The service technician did not thoroughly try to find the issue, why the vehicle was brought in
Business response:
We are concerned to hear that you feel this way about your experience. Your experience matters greatly to us, and we take your feedback seriously as it helps us identify areas where we can improve our service approach. We would appreciate the opportunity to discuss this further. Please contact our Customer Service at servicereviews@prosperford.com so we can address your concerns directly.
Extremely unprofessional almost argumentative about a repair they failed to fix right the first time. He then questioned what I had stated and made comments about the status of the vehicle after the first failed attempt that could not possibly have been true.
Business response:
Your feedback is invaluable to us and we understand your frustration. What you've described is far from the level of service that we strive to provide. Please reach out to our Customer Service at servicereviews@prosperford.com so we can address these concerns directly and work toward a resolution.
Factory warranty work on my brand new truck took too long (23 days)... although we had a few days of bad weather. And lack of communication on vehicle repair progress.
Business response:
We appreciate feedback regarding warranty repairs and service communication. Our team is committed to providing professional, timely updates and thorough attention to every repair. We strive to ensure customers feel informed and supported throughout the service process. Please contact our Customer Service at servicereviews@prosperford.com so we can review your experience and provide assistance.
Cody was absolutely lazy, sucked at customer service, wasn’t proactive in his customer service, and didn’t go the extra mile for me
Business response:
We are sorry to hear that you feel this way about the service that you received. Your feedback is important to us, and we take these concerns seriously. We strive to provide exceptional customer service to every person who walks through our doors. Please contact our Customer Service at customerservice@prosperford.com so we can discuss your experience further and work toward a resolution.
Made a inquiry about a truck at their dealership. Found out later that day i was not going to be able to afford the vehicle. Since then, i got multiple calls from tthem trying to get me in to purchase a vehicle even after i said multiple times that i would not be buying anything. Had to get rude with their sales managers to make them understand i do not want any more calls. 0 stars, will not do business with. Will recommend others to find a different dealership that isn't so pushy.
Business response:
We value your input and understand your frustration. Your feedback helps us identify areas where we can work to improve our communication processes. We take situations like this seriously as they do not reflect the respectful service we strive to deliver. To discuss this matter further, please contact our Customer Service at customerservice@prosperford.com so we can address your concerns directly.
We knew our Kelly Blue Book values, and we were ready to make a deal that day, but after a few minutes of trying to negotiate in good faith with Ali, our trust in Prosper Ford was quickly eroded. He would only offer us significantly below KBB for our trade and the purchase was mid to high KBB. When we raised questions, we were met with accusations, high pressure, and deceit. Ali provided the worst experience we have had at a dealership and because of that, we will not be purchasing a vehicle at Prosper Ford, now or in the fu... read more
Business response:
We are sorry to hear that you feel this way about your recent visit. We take concerns about high-pressure tactics and trust very seriously, as building genuine relationships with our customers is fundamental to who we are. Your feedback helps us improve our processes and ensure all customers receive the professional service they deserve. We would appreciate the opportunity to discuss this matter further - please contact our Customer Service at customerservice@prosperford.com so we can address your concerns directly.
I wish I could make this a 5 star review because it was initially a good experience. Went in on a Saturday about 45 min before closing and worked with Alex. Alex was great and took the time to show us the truck I was looking at, quickly went over numbers and even though we did not agree on the first set of numbers. I got a call from sales manager Taylor while I was still in their parking lot. Taylor was also great and very helpful. He gave me two options, a lease option and a straight finance option. Told him I would think a... read more
BUYER BEWARE - Wanted to trade a Chevy for a F-150. I live in Melissa. Here is my story. May 15th, Thursday Day -1 - Toured Bob Tomes and found a Lariat F-150 502 model I liked. Negotiated a price and left to look at other locations (mistake). May 16th, Friday Day 0- Spoke to sales on the phone to look at a White King Ranch F-150 on Saturday, confirmed appointment. May 17th, Saturday Day 1- the King Ranch was sold before I could even see it. Spoke to the salesman to look at other Colors. He gives me the keys to 2 and then LE... read more
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,996 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.