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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Fantastic at every angle. Great response when I called. Everything was explained All texts was answered in a timely manner
Business response:
We are delighted to hear about your outstanding experience with us. Your feedback about our responsive communication and thorough explanations means so much to our team. We take pride in ensuring every phone call is handled with care and that all questions are addressed promptly through our text communications. It's wonderful to know that we exceeded your expectations at every level. Thank you for choosing Prosper Ford and for sharing your positive experience with others.
Great, I love it. I will keep coming. Great, I love it. I will keep coming. I will also introduce to my friends.
Business response:
Thank you for your wonderful feedback! We're thrilled to hear that you love your experience with us. Your loyalty means everything to our team, and we truly appreciate your willingness to recommend us to friends. We look forward to serving you again!
Arrived and greeted. Given an estimated timeline. Communication throughout the process. Offered a vehicle delivery option post service. Great experience.
Business response:
Thank you for the wonderful feedback! We're pleased our team provided clear communication and timelines throughout your service. We're glad the vehicle delivery option added convenience to your experience. We appreciate you choosing Prosper Ford!
I've had on and off trouble with this issue for years and other dealers have tried to fix it. You all were able to diagnose and fix it very quickly and getting a loaner made it all that much more easier.
Business response:
We're pleased our team successfully resolved the ongoing issue. We're glad our efficient diagnostic process and loaner vehicle service made the repair convenient for you. Your satisfaction with our technical expertise and customer service means a great deal to us at Prosper Ford.
Excellent service all the way around. Service area is nice, employees are friendly, and they actually care about their customers
Business response:
Thank you for your wonderful feedback! We're thrilled that you had such a positive experience with our service area and team. We strive to make every customer feel valued and cared for. Your kind words motivate us to continue delivering exceptional service!
Easy to schedule, however prices for all services should appear when making reservation. Also add an option for Zaktek paint reapplication
Business response:
Thank you for the feedback on scheduling! We appreciate your suggestions about displaying service pricing during reservations and adding Zaktek paint reapplication as an option. Your input helps us improve our customer experience at Prosper Ford.
Good communication. Cody did a great job with daily communications Cody was doing his best to provide updates and also provided me with a brand new loaner vehicle at no charge. Ford motor corporate engineering delayed the needed part to repair my car. The part needed to repair sat in a parts depot in ft worth for over a week and a half.
Business response:
Thank you for the positive feedback about our daily communication and service! We're pleased Cody kept you well-informed throughout the repair process and that the complimentary loaner vehicle helped during the extended timeline due to parts availability. We appreciate your patience and recognition of our commitment to excellent service at Prosper Ford.
The entire staff that I interfaced with was personal able and professional. This not my first trip to prosper ford and the service was all 5 each time
Business response:
Thank you for your wonderful feedback! We're thrilled that our team consistently provides the personable and professional service you've come to expect. Your loyalty as a returning customer means so much to us. We appreciate you choosing Prosper Ford again and again!
Great. Very communicative. Got my repair fixed in a timely manner. Cody was excellent, highly recommend.
Business response:
Thank you for the positive feedback! We're thrilled that Cody and our service team provided excellent communication and timely repairs. Your recommendation means a lot to us at Prosper Ford!
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open on Monday at 8:30 a.m.