This profile has been claimed by the business owner or representative.
Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They took excellent care of me Excellent service fixed car timely matter Fixed car sooner than expected
Business response:
We are happy to hear about your positive experience with our service team. Your satisfaction with the excellent care you received means everything to us. It's wonderful that we were able to address your vehicle's needs in a timely manner and even complete the work ahead of schedule. We truly appreciate customers like you who take the time to share their experience, and we look forward to continuing to provide you with the reliable service you deserve.
I've been very impressed with Prosper Ford! I've been kept up to date anytime my vehicles have been brought in for repairs.
Business response:
Your positive experience means everything to us at Prosper Ford! We're thrilled to hear that our communication has impressed you throughout your vehicle repair visits. Keeping our customers informed every step of the way is something we take great pride in, and it's wonderful to know this approach has made such a positive impact on your experience with us. Thank you for taking the time to share your feedback - it truly motivates our entire team to continue delivering the quality service you deserve.
My car was there about seven weeks and Tom was very good about communicating with me and about dealing with the insurance issues and he was excellent. I really appreciated his feedback constantly and his patience with everything.I I was frustrated with waiting so long for my car, but there was an issue with not knowing everything was wrong upfront and finding more things wrong as time went on, so that was difficult
Business response:
Thank you for your review and for taking the time to share your experience with us. We understand that waiting seven weeks for your vehicle was frustrating, especially when additional issues were discovered during the repair process. It means a great deal to us that Tom provided excellent communication throughout this challenging time and worked diligently with your insurance to resolve everything. His patience and consistent updates clearly made a difference in your experience, and we're grateful you recognized his dedicati... read more
Fast service with great communication from Alex Efficient friendly staff always catering to the customer needs.
Business response:
We are privileged to hear about your wonderful experience with our team. Your comments about receiving quick service paired with excellent communication really mean a lot to us. We're delighted that our staff demonstrated their commitment to being helpful and accommodating throughout your visit. It's feedback like yours that motivates our team to continue delivering the quality service that every customer deserves. We truly value your trust and look forward to serving you again in the future.
Listened to what I needed, helped me address the issue, wait time for my truck was not bad.
Business response:
Thank you for taking the time to share your experience with us. We're delighted to hear that our team took the time to understand your specific needs and provided the assistance you were looking for. It's wonderful to know that we were able to help resolve your issue effectively. We also appreciate you noting that the service time for your truck was reasonable - we always strive to respect our customers' valuable time while ensuring quality service. Your feedback about our attentive approach and efficient service means a gre... read more
Excellent l Staff very helpful, friendly and kept us informed during the whole process. Vehicle needed repairs due to rabbit eating wiring under the hood.
Business response:
Thank you for your review! We understand that dealing with unexpected vehicle repairs can be stressful, especially when caused by something as unusual as wildlife damage to your wiring. Your feedback about our team being helpful and keeping you well-informed throughout the repair process means a great deal to us. We work hard to ensure every customer feels supported during their service experience, and we're pleased to hear that our staff's friendly approach made a positive difference for you. It's wonderful to know that we ... read more
It's good dealership Good dealership finance team is very fast. Fixed door module on my truck like they said they would when I dropped it off I gave the guy few other issues I noticed while test driving truck said he would fix it but it didn't happen don't know why
Business response:
We are absolutely thrilled to hear about your positive experience! Your feedback about our finance team working quickly means so much to us, and we're glad we could take care of the door module repair as promised when you brought your truck in. We understand your disappointment about the additional concerns that weren't addressed during your visit, and we truly value you bringing this to our attention. Your experience helps us continue improving our service, and we appreciate you taking the time to share both the positives a... read more
Here’s a shorter version: ⸻ ⭐️⭐️⭐️⭐️⭐️ After my vehicle was unexpectedly totaled, I needed a new car ASAP. The team at Prosper Ford made the whole process fast and stress-free. Daniel Weaver did an amazing job—professional, patient, and truly helpful. He went above and beyond to get me back on the road quickly. I’ll happily return to buy from him again. Shoutout to Caleb, Pascal, and Taylor for being so friendly and welcoming. Great experience all around!
As always great customer service As always great customer service, they treat you like family
Business response:
Thank you for your wonderful feedback! We are truly grateful that you consistently experience excellent service with us. It means everything to hear that our team makes you feel like part of the family. Your loyalty and trust inspire us to continue delivering the caring, personal attention that makes every visit special. We look forward to serving you again soon.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open tomorrow at 8:30 a.m.