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Pure Paws Veterinary Care of Clinton Hill
- Veterinarians
- Brooklyn, NY
About this business
Location details
944 Fulton Street, Brooklyn, NY, 11238, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I wish I could give this place zero stars, my dog Bella needed to be seen as she was having a problem urinating. I called Pure Paws and explained the problem she was having over the phone, and to find out if they could see her. I was then placed on hold for over 18 minutes, so I hung up the phone and was about to call another Veterinary Clinic. Pure Paws called right back and said they could see us if we headed there right now. against my better judgement, we headed there. As soon as we arrived, a staff member came out to th... read more
Do not allow these monsters to touch your animal. We took our 18 month old Pug to be spayed. The most routine of procedures. When we picked her up 6 hours later she was groggy but seemingly unharmed. Over the next few days scabs began appearing on her back and seemed to be spreading. We called the office and sent pictures. They said someone would call us back. Never did. By the time we got to her follow up at the end of that week we could feel scabs all over her back and thought it must be an allergic reaction. The vet, Dr B... read more
Avoid at all cost. This place does not care about your pet. Truly horrible. They are rude, extremely dirty, charge for services not provided. They will say anything to get more money and lie when they don't provide the service you paid for. I would NEVER go there again and truly believe they should be shut down. I always thought people who dealt with pets cared about them and this place proved me wrong. They seem to want animals coming in to get sick.
Horrible customer service Front desk people might as well be an automated line. I asked about pricing and couldn't get an info over the phone or online, most likely bc they up charge and ad unnecessary fees! Seeing by the other reviews I'm not to far off! I advise this business to find pricing for things and let there staff know and also share it with the customers seeing that we are the ones paying ! Stop tryna sneak charges not cool
Business response:
Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at (718) 783-5500 OR staff@purepawsvet.com. Thank you again for your feedback, and we hope to hear from you soon.
The staff is very nice but they are extremely expensive and will make you go broke! I wanted to like this place but I can't not for their prices.
Business response:
Hi Robyn, Thank you for sharing your feedback. We are sorry to hear about your disappointment with our pricing. We are committed to providing exemplary patient care and hope our pricing reflects the level of service we provide. We genuinely wish you and your sweet cats well.
I have gone Pure Paws for years and I have often found myself frustrated when I leave. Usually because so many of them are terrible with customer service. I have never left feeling like I wanted to write a review from my experience, but most recently I was truly disgusted with Dr. Reilly. Talk about a complete robot. Dealing with him was awful. There was literally zero warmth. He couldn't even fake it.
Business response:
Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We wanted to reach out to you directly; however, we're unable to locate you in our system based on your Yelp username. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at (718) 7... read more
Customer service and follow up is disappointing. The women at the front desk laughed at me while I was on the phone I was so worried about my dog when a bruise increased in size by 5x after getting a heart worm test at their facility. I was forced to rush my dog to a emergency vet hospital to take a look at the bruise and other complications. I won't be recommending co workers and future friends.
Business response:
Hello, Liza P- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at (718) 783-5500 OR staff@purepawsvet.com.
I took my dog in for a routine check up and vaccinations. He's now howling and crying when I try to pick him up. And I'm not sure why. I suspect they weren't careful with him. Everytime I go there are new vets. There's no continuity of care. Oh and yeah - this after $700 for said care (vaccines, panels and the like). Emphatically DO NOT RECOMMEND.
Business response:
Hello, Helen K. - Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at feedback@veterinarycaresandconcerns.com.
Surprisingly disappointed with my visit today as another friend in the neighborhood really likes Pure Paws. Unfortunately my experience was not so great. Most importantly they didn't even get my puppy's weight right. She was 7 pounds last week, so how could she possibly be 18 now? I went home and re-weighed her confirming she is now 7.5. Even when I questioned this, they insisted. This makes me nervous because weight is used to calculate the dosage of meds in dogs. Secondly, I felt very talked-down-to by the vet - my que... read more
Business response:
Hello, Averie G. - Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at feedback@veterinarycaresandconcerns.com.
Frequently asked questions about Pure Paws Veterinary Care of Clinton Hill
How is Pure Paws Veterinary Care of Clinton Hill rated?
Pure Paws Veterinary Care of Clinton Hill has a 4.3 star rating with 767 reviews.
When is Pure Paws Veterinary Care of Clinton Hill open?
Pure Paws Veterinary Care of Clinton Hill is closed now. It will open tomorrow at 9:00 a.m.