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Pure Paws Veterinary Care of Clinton Hill
- Veterinarians
- Brooklyn, NY
About this business
Location details
944 Fulton Street, Brooklyn, NY, 11238, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very disappointed. We were referred by a dog trainer and scheduled a well visit for our new puppy. We we're scheduled with the requested vet. The vet was annoyed our breeder had specific requirements for vaccines and tider testing, which they never followed up with details. We were told to leave the room but not where to go. We were told to order the needed heart worm medicine at chewy as our breeder wanted specific one but then declined the prescription and wanted us to come in again for their recommendation. When I... read more
Business response:
Hi Allyson, Thank you for your feedback. The essence of our values and who we are all start with patient-centric, compassionate care, and best-in-class service. We apologize that your experience didn't meet these standards. It's very clear we dropped the ball in responding to your concerns and assisting with your preventative order. We take these kinds of situations seriously and will be discussing them with our staff to avoid this happening to future clients. Please know that your experience with us was not typical, and... read more
Beware of pricing here. I took my cat in to prepare for his neutering and somehow the vet expected me to pay $600 based on his shot records and her "assuming" that he didn't get multiple shots. It's important to note that this pricing is WITHOUT even neutering. A bunch of trumped up prices. I should have known to be concerned when the doctor walked in and said my cat "looked like a British Shorthair" when he is a 100% pure breed. The vet pretended to be so confused by the the shot record which was very clear to understand an... read more
Business response:
Hello Jazmin B., Thank you for sharing your feedback. We are very sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care. As veterinarians, we have taken an oath to "use our scientific knowledge and skills for the benefit of society through the protection of animal health and welfare, the prevention and relief of animal suffering, the conservation of animal resources, the promotion of public health, and the advancement of medical knowledg... read more
I've been bringing my dog here since I got her 11 years ago. For years I loved them, but in the past few years the service is spotty at best. They used to call and check on my pup after a visit, and that hasn't happened in a while. My pet recently had a negative test and was on 30 days medicine, but I got 2 completely different explanations as to what was wrong with her and neither of those explanations came from the vet who i never heard from on it at all! And when I brought her in to test that the medicine worked, I wa... read more
Business response:
Hello Stacey S., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care. For this reason, your feedback is particularly troubling and we would like to connect with you so that we can make things right. We value you and your pet immensely. If you're open to discussing your experience further, please call/email us at 833-888-0354 or feedback@VeterinaryCaresandConcerns.com. We hope to hear from ... read more
I was actually very happy with this vet. I liked Dr. Wolf, who explains things so thoroughly and patiently, and I like Dr. Schaffer (sp?) who did my pet's dental cleaning and extracted a tooth with a cavity and helped me make that decision with confidence. I also like that the office is communicative and punctual. However, I am looking for a new vet as of my experience yesterday. My pet had her annual visit in May and was just due for vaccines in December. I repeatedly got messages that she was due for her vaccines, which I ... read more
Business response:
Hello Miss T., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. We consider every review a gift and an opportunity to learn more about how we can better our client's and patient's experience with us. It can be very difficult for all of us to adjust to our new processes and protocols during COVID 19. Our curbside service is specifically engineered to keep our staff, our clients, and their families all safe and socially distanced. We completely understand how challenging this ca... read more
Pure Paws is over rated. They charge way to much moneys for their services. They will not adhear to what you want done to your Pet. Then send you a email of the bill after the've charged your credit card. Be careful with your credit card because when you look at unauthorized charges. They will try to justify the bill enstead of returning your funds to your card. I will not advise any any body to use this Vet. Service. Petco is a way better option. Leon Parson
Business response:
Hello Leon P., Thank you for sharing your feedback. We are so sorry to hear your disappointment with our pricing. We are committed to providing exemplary patient care and strive to provide as many in-house services as possible to benefit both our patients and our clients. We occasionally need to increase our prices to keep up with the increasing costs from our suppliers, but please know that we do everything we can to keep costs to a minimum. We also pride ourselves in on creating a relationship of trust with our clients, ... read more
Unfortunately, I have discovered that this particular clinic is not the place for me. I was hesitant to write this review because I understand that certain protocols are in place. However, what I don't forgive is the lack of professionalism and misinformation I have received. I left a voice message addressing their error and I have yet to hear back from them. Whenever I call, the out of message greeting is turned on even though I am calling during business hours. Long story short, I discovered fleas on my kittens two da... read more
I called these people on May 2 at 12:06pm to set an appointment to get my kittens bloodwork done to give him the clear to neutered. That appointment was set for May 11th at 11am. On that day, I put my cat in his traveling bag, call a car service then we head out to the location to proceed to get the necessary blood work done. Once I arrived, I rang the bell. A man come to the door to greet me. I stated I had and appointment to get my cat's bloodwork done. He asked who I was and what's the name of my cat. He then goes back to... read more
My pet and I won't be back. I found the Veterinarian's bedside manner a bit too harsh. She doesn't know how to talk to the Pet Owners. I will take my business elsewhere.
It's been three weeks of hell and I still don't know if my dog has cancer!! This place use to be great, but over the last 6 months has gone way downhill. Twice now I have gotten tests done on my dog for kidney function and cancer (both pretty serious issues) and I was never contacted with the results. It's absolute torture to wait for weeks to find out if my pet is dying. I call and call and never hear back. Plus, when I came in for the test I was forgotten about in the examination room for 40 min until I had to come out an... read more
Frequently asked questions about Pure Paws Veterinary Care of Clinton Hill
How is Pure Paws Veterinary Care of Clinton Hill rated?
Pure Paws Veterinary Care of Clinton Hill has a 4.3 star rating with 767 reviews.
When is Pure Paws Veterinary Care of Clinton Hill open?
Pure Paws Veterinary Care of Clinton Hill is closed now. It will open tomorrow at 9:00 a.m.