Radiant Plumbing & Air Conditioning - Austin

Simone H. 

on Yelp

4 months ago

Radiant Plumbing has horrible customer service. After waiting for two days without AC, I was texted that other customers had more urgent needs and I was rescheduled without as much as a conversation. My home had started to rise up to over 90 degrees and my dog and I were splitting time in hotels and friends' homes. The best radiant could do was reschedule me to three days after the initial promise date and offer a $50 refund. I will not ever call in and request service from them again because why is one customer without AC... read more

Michael W. 

on Yelp

4 months ago

Twice the cost of reputable and honest HVAC companies in town. Especially if you purchased equipment from them and the equipment is "under warranty". Getting second and third opinions, even with the service fees could save you $thousands! 

Sahbi H. 

on Yelp

4 months ago

Overall, unprofessional, overpriced, and dishonest service. My 3-year-old A/C wasn't working, so I called Radiant on a Wednesday--not as an emergency, since my upstairs unit was fine and I had a portable A/C running downstairs. I asked for an estimate, but they refused, saying it would "depend" and that the diagnostic fee would be waived if I proceeded with the recommended repair. They sent a technician, Jordan Mattice, who quickly determined the downstairs thermostat was faulty. He spent about 20 minutes total, including ... read more

Deborah S. 

on Yelp

4 months ago

We DO NOT recommend Radiant for plumbing. Here's our story: Our plumbing issue started on Easter Sunday with a toilet that wouldn't flush. Radiant charged $3,794 to "fix" the problem. It was worse after they left. Radiant kept giving grossly inflated estimates to replace iron pipes that did not need replacing yet. This led us to seek a personally recommended plumber. The new plumber fixed the problem for under $300. After we told them about our experience with Radiant, they suggested we report Radiant to The Better Business ... read more

Terri H. 

on Yelp

5 months ago

A technician, Faarid (sp?), was at my home today. I requested quotes for Mitsubishi and Daikin12,000 BTU mini-splits to choose one replace the low quality Blue Ridge unit installed by a previous resident. I was given an estimate over $8k for a 15,000 unit. When informed I had a lower bid for a 12,000 BTU unit, Faarid stated that Mitsubishi only makes 9k and 15k units. This is an outright LIE. The quotes I have from other local companies, as well as a quick Google search, prove my point. Faarid thought he could lie and upsell... read more

Emily S. 

on Yelp

5 months ago

I don't like writing negative reviews however I did not have a very good experience with this company. The positive things I can say are that our technician was friendly and available within 24 hours. And Radiant did give us 100 back when we reported our dissatisfaction and we appreciated that. We had a few services done and each time I thought the prices were very high, but I believed that adage "you get what you pay for." We wanted the best for our new home. A minor ball valve/handle change in our shower ended up costi... read more

William F. 

on Yelp

5 months ago

These people are crooks. They promise a lot, like two years service, if you buy a new A/C. But they are liars. Stay away! 

Jenn K. 

on Yelp

6 months ago

All three of my AC units have had a problem every year. We keep up with the maintenance on all three so it's not that. I have never had so many issue with air conditioners in my life. Two of my units had problems after a few months of installation. All different major issues. They had some terrible installers in 2021. 

Jessica O. 

on Yelp

7 months ago

Though probably not all their drivers but this one is giving them a very bad name. Parked so it was hard to get in my car, blocked off the walkway and almost hit a neighbors kid and another's patio. People who treat places and people disrespectful like this guy shouldn't have a company vehicle