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Radiant Plumbing & Air Conditioning - Austin
- Heating & Air Conditioning/HVAC
- Austin, TX
About this business
Location details
901 Reinli St, Austin, TX, 78751, United States
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I called Radiant because they were recommended by Rheem water heaters. The service fee would be $59 and the plumber charged me $199. He said we needed to replace the water heater and gave me an estimate of $15,000 when the most expensive one is under $2,000. BEWARE They are a scam.
Business response:
Hi Alfonso, I tried to reach out but was unsuccessful. I would like the chance to be able to speak to you ad get more information, please call me back at your earliest at 512-788-0301. - Alexandra Customer Relations Manager.
Terrible experience. Plumber declared almost immediately we had a slab leak Didn't even check toilets. After cutting two holes in wall decided he would come back with a listening device. Estimated could be $30,000 to repair. Called another service for Estimate. This time checked toilets and determined they were source of leak. We have 2 unnecessary holes in our walls but saved ourselves $30,000. I truly believe this on commission Plumber was trying to scam an older couple. We will never call Radiant again. They deserve ... read more
Business response:
Hi Debbie, I just tried to reach you but wasn’t able to connect. I’d like to get more information and see what I can do to help make things right. Please feel free to give me a call back at 512-788-0301. Best, Alexandra Customer Relations Manager
They do not run their jobs properly and leave it up to the elderly, homeowner to sit in a hot house for 10 hours making sure their crews finally show up. They caused water damage by knocking off caps on drain lines in the attic that worked just fine before they showed up and when your bathroom ceiling starts pouring water( on video and out of electrical fixtures) and ruins the sheetrock and insulation, they refuse to take responsibility or make repairs even after promising that they would do so. They send more and more "cal... read more
Business response:
Hello Paula, Thank you for the honest feedback, though we’re sorry it’s negative. We dropped the ball, and we want to correct it. Please reach out to us directly at (512) 690-4935 so we can dig into what happened and find a solution.
I requested a bid for some work and the price they gave was astronomical. I got another plumber to do the work for less than half of Radiant's price. Also, they just sent out advertising that's completely plastic. It can't be recycled. As though we don't already have too much plastic in the world. Where there's no good alternative, plastic is a necessary evil. But for ADVERTISING?! Come on.
Business response:
Hi Michael, Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience with the pricing you received as well as your concerns regarding our advertising materials. We never want a customer to feel that our services aren’t a good value, and I’ll be sure to share your concerns with our leadership team. As for the advertising, I completely understand your point about plastic use, and I appreciate you taking the time to bring that to our attention. We are always looking for ways to improve both o... read more
Radiant Plumbing should be ashamed of themselves. While I was out of town, my wife called them for what we thought would be a straightforward, honest service. The issue? The pilot light went out. That's it. Nothing broken, nothing that required real repair. She was told there would be a $39 trip fee, which would be applied to any work performed. What she was not told is that relighting the pilot light -- something that takes less than a minute and zero skill -- would be billed at $130. For this "service," they charged her $... read more
Business response:
Hello Steven, We’re truly sorry to hear about your experience and how it made you and your wife feel. We understand how frustrating it must have been to feel that the service provided did not match the cost. We do want to clarify that the $130 you were charged was our standard diagnostic fee, which covers the trip, the time our licensed technician spends inspecting the issue, and ensuring your system is safe and functioning properly. While in some cases the solution can seem quick or simple, the fee reflects not just the a... read more
They charged me $980 to repair an outside plumbing leak in March. I Just had another leak in same location & they said I needed a regulator because the water pressure was too high. They wanted $9800. For the repairs. I called another company. They put in a new regulator & repaired the leak for $930.
Business response:
Hi Kay, Thanks for letting us know – we’re truly sorry your experience wasn’t up to par. That’s not the standard we hold ourselves to, and we want to understand exactly what went wrong. Please give us a call directly at (512) 690-4935 so we can fix this properly.
Look at the reviews and Reddit posts. They try to take advantage of people and drive up the price of routine repairs. If you want to be bent over and screwed, call this company. They will do everything in their power to drive up the price of a service. They send out their least experienced technicans to unclog a drain, and then they tell you (after they have done it) you have to pay for another "senior" technician to come scope the pipe, and then another "senior" technician to re-install a toilet bowl. None if this is disc... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Bruce. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (512) 690-4935 and we'd be happy to help you out. Cheers, Radiant Plumbing & Air Conditioning - Austin
Be cautious of Radiant Plumbing and AC's deceptive pricing practices! Avoid hiring them! here is my story: I hired Radiant Plumbing and AC, based on their advertised $40 introductory visit fee, to check for a water leak issue caused by the clogged AC drain pan/drain line. The technician verbally quoted $67.10 for cleaning up the clogged drain pan/drain line, but the final invoice was $671. After arguing, he explained that the $67.1 was mentioned as a saving amount. This misleading tactic makes me believe and proceed with the... read more
Business response:
Hi John, We appreciate you sharing this, and we’re truly sorry we let you down. Let’s talk ASAP – please call us at (512) 690-4935. We’re committed to fixing this.
To be honest I really enjoyed the plumber he was the one that made this a pleasant experience but to be sabotaged to sign a over $500 excavation is lunatic but I had to do it since the leak What's getting worse. As a senior citizen I felt I was being ripped off but the fact is that I felt without even explanation of why I was getting to have to sign a piece of paper saying that it will be costing over $500 is absolute criminal. I may not use this company again but like I said the plumber made it pleasant since he did a goo... read more
Frequently asked questions about Radiant Plumbing & Air Conditioning - Austin
How is Radiant Plumbing & Air Conditioning - Austin rated?
Radiant Plumbing & Air Conditioning - Austin has a 4.8 star rating with 17,947 reviews.
When is Radiant Plumbing & Air Conditioning - Austin open?
Radiant Plumbing & Air Conditioning - Austin is open now. It is open 24/7.