Radiant Plumbing & Air Conditioning - Austin

Jeffrey S. 

on Yelp

2 days ago

Wouldn't be able to tell you anything about their technical ability. Scheduled them to come out and they just didn't show up. Absolutely zero communication. They told me they'd text at 9am with my maintenance window, but they never did. I had to call them and ask what was going on, and they said that the tech wouldn't be able to come and then tried to reschedule a couple days out. Garbage. How are you not going to let your customer know that you won't be able to provide service? Terrible customer service, won't use this comp... read more

Patrick L. 

on Yelp

a week ago

It has been 5 yrs ago and never forgot how incompetent they were in a house water leak. They good by experts in water leak and destroyed a wall when they couldnt justify what they would do when its open. Dug for hours and days with no equipement. The tv commercials annoy me, saying they'd be better than your husband, why i am writing now. I was better than the guys senr. Avoid at all costs 

Thea L. 

on Yelp

2 weeks ago

Radiant takes advantage of its customers and charges exorbitant rates. We paid $4,700 to have our hot water heater replaced, and later learned this is at least double what we should have expected to pay for the appliance and service. We had a newborn baby at home at the time, which the tech knew and even chatted with us about. So when our hot water heater suddenly sprung a leak, we were determined to get it fixed as soon as possible. I guess Radiant saw an opportunity to take advantage of the situation and make a quick buck... read more

Marcus B. 

on Yelp

2 weeks ago

On July 29, 2026, at approximately 6:00 p.m., I contacted Radiant to repair my air conditioning unit. I had already called two other HVAC companies, but Radiant was the only one that could come out that evening, so I chose them. I was hoping the issue would be a simple repair, but I understood when the technician determined that both the blower motor and fan needed to be replaced. I asked if the repair could be completed the following day because I didn't want my children to go without air conditioning any longer than necess... read more

Marcus R. 

on Yelp

2 weeks ago

I had an extremely disappointing experience with Radiant Plumbing, specifically with technician Marcel LaVallee. We had water showing up on an exterior wall near one of our bathrooms. We didn't know where it was coming from, so we called Radiant to diagnose the leak. Marcel spent a long time looking around without finding anything. Instead of identifying the actual problem, he kept recommending more expensive diagnostic steps. We were told we needed specialized leak detection equipment because the leak was supposedly too s... read more

Joe P. 

on Yelp

3 weeks ago

I want to share my personal experience with Radiant Plumbing Service so my neighbors can make an informed decision. Unfortunately, I had a very disappointing experience. In my opinion, the problem at my house was presented as much more serious than it actually was, and I was not given a clear explanation of the proposed repair or its cost before the work was completed. I was then charged on my credit card an amount that I believe was completely disproportionate to the work that was performed. I felt misled and overcharged,... read more

James H. 

on Yelp

4 weeks ago

I have never left a negative review, but my experience with Radiant was extremely disappointing. To begin with, Radiant canceled three scheduled appointments. I was very understanding each time, as I know unexpected things happen. When a technician finally arrived, I was told I needed a new UV light for my system. I was told the part would need to be ordered and that I would be contacted once it arrived to schedule the installation. I was also told that I would only need to pay half upfront, which was not an issue. However... read more

Jeff N. 

on Yelp

4 weeks ago

Save the headache and avoid this company. Scheduled an appointment and then they missed the appointment window they confirmed, then missed the later time they gave us also. Our tech was knowledgable and friendly but the company overall is a hassle you don't want to deal with. 

Marianne C. 

on Yelp

a month ago

We had radiant install a new system 4 years ago, and there was a manufacturer defect that caused our system to lose refrigerant. While the parts would be covered by warranty, the labor to replace it was in the thousands. We feel like we spent significantly more money for a premium service and now we're being held hostage because of a manufacturer issue on a product that was recommended by radiant, and we now have to pay thousands more. We intentionally spent more so that it would last up to 12 years, yet at 4 years we have t... read more