Radiant Plumbing & Air Conditioning - Austin

Heather K. 

on Yelp

10 months ago

called Friday and scheduled for a plumber to come out today 1-5 to hook up our hot water heater. We don't have water to our house because of a leak with the hot water heater line. At 4:35, I had because i had not heard anything from them. After already calling to confirm a little after 12. And Pricella tells me a text was sent a few minutes ago, i check my messages and nothing - which i knew because i've been home and had my phone on me waiting for a call. She said there was emergency's then said the technicians were committ... read more

Jan S. 

on Yelp

11 months ago

I think the techs were nice, but I feel like I was overcharged by a lot. I had two toilets replaced with cheap plasti c lids and a new water heater installed. 

Matt R. 

on Yelp

11 months ago

2.5 years ago I needed my 20 y/o 2-unit system completely replaced. New everything except ducts. I went with Radiant because they could finance the job which came in at EIGHTEEN THOUSAND dollars. Kudos to those who have 18k on hand. I didn't. IN THE "WHY USE RADIANT" portion of the discussion, they made a lot of good points and I specifically asked why are their prices so high and the salesman told me it was because of marketing! They are charging us more because of marketing (but assume it's also to support a fleet that can... read more

Gabriela M. 

on Yelp

11 months ago

I would give them a -5 starts review if I could! Let me start from the beginning, in May last year we had them come check our A/C and were told we needed a new unit, which we proceeded and bought and had them install it. A week ago we had a mold testing company inspect our home, the inspector told us that the HVAC unit wasn't sealed and that the A/C crew who installed it should have done so. Long story short, we called radiant to seal it and also clean our ducts since we were told that the ducts had mold spores and gross dus... read more

C M. 

on Yelp

11 months ago

OUTRAGEOUSLY EXPENSIVE!!!!!! TONS of 1 star reviews for being dishonest. DO NOT USE THEM!!!! Look, we all know plumbers are expensive- charging like hourly lawyer fee rates... but Radiant is BEYOND a rip-off. I foolishly used them a couple of times over the years, and I'm done. I just feel like I'm being totally scammed by their prices and estimates, and I feel that being a woman, they are REALLY scamming me. I heard from another woman, in a different neighborhood, that she felt "gender scammed" too. They are double... read more

Lana D. 

on Yelp

11 months ago

With all their cute commercials, I thought they'd be great! But when I needed a plumber the most-- when water was shooting out of the wall in my shower, they seemed to take their time coming to help. Then, when they had to come back because they didn't have the part, they sent a different plumber who thought I had a clogged drain! After waiting another hour for them to get their act together, I decided to go elsewhere. Hugely disappointed! 

Albert F. 

on Yelp

a year ago

Ripoff diagnosis of a simple matter to a huge job with a huge bill. Avoid at all cost. 

Jessica M. 

on Yelp

a year ago

Horrible Horrible Service. If i could do 0 stars i would. Had a service team come out on Wednesday night because our A/C was not blowing cold air, they came out that night and told us we would need an entire new system. Came out friday to install took the entire 10 hours. A/C was blowing cold then come Saturday it was hot wasn't blowing air at all. Radiant comes out, they end up flushing a line to try and get the A/C to come out cold it ends up working then Sunday our upstairs bathroom that is right by our attic (where the A... read more

Joe C. 

on Yelp

a year ago

Worst experience I ever had with an air conditioning company . It took them a whole week to repair a new system they installed . Their management team never stepped in and made it right . If anyone is considering using Radiant send me DM I can share pics and text from their poor installation. They also have plenty of bad reviews so do your homework .