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RateGenius
- Auto Loan Providers
- Austin, TX
About this business
Location details
9300 United Dr, Ste 180, (Spicewood Springs Road), Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Failed to disclose all terms RateGenuis failed to disclose all the terms for the loan and I am pretty sure violated the Truth in Lender Act. When I asked to speak to a manager it was ignored.
Bad experience. Avoid this company!. Rategenius processed my auto refinance quickly, but requested I send my title to them via UPS. I sent my title and NEVER received it back!! I followed up with the loan officer. He said it was mailed back to me. I asked for the tracking number, the loan officer told me he didn't have a tracking number because it was sent via snail mail. WTF?! 3 months later and I still don't have my title
I would have given a 5 star review but I didn’t like the fact that there was a different agent requesting the information I had already provided. 4 different agents total. I was ready to give up. It started as a smooth process and it took longer then it should’ve had.
This is a refinance on my vehicle.. They seem to need everything but your first born to get the wheels moving. The two people I went through were very nice and helpful, but it was uncomfortable to have to send SSN, Marriage certificate, and drivers license over the phone or Internet.
So-so service I must say, the application process was rather straight forward, and it was rather easy to complete.The customer service through and after the application was completed is a total flop. I've had a total lack of communication from the loan officer, and the representative. I was basically left in the middle area with them.Just beware, it's a good service, but CS can ruin it
Very simple Worth calling and getting an offer. I refused the first one and he continued to look until we found one suitable for my needs
Horrible disorganized company They were eventually able to fund a loan within 60 days after several credit inquiries, changing the rate multiple times, telling me I was approved for lower rates and then telling me they were mistaken, Joe Gent could not honor his word and I let him know I would write a review either way with the truth of his mistakes and how they were handled. He said he told me the wrong rate and was sorry for his mistakes but that he couldn't honor his word. Finally, the paperwork from the new lender shows ... read more
new rate, not too schabby they helped me get approved for a new rate through a union more affiliateted with my career. The only thing is, if you are not from the local area, shipping paperwork can be a hassle, especially from state to state. Towards the end, I was unaware of the status of my application. And when I mentioned I would not be able to provide a specific type of paperwork, it took almost 2 weeks to find a solution and alternative paperwork to get approved. Overall thoughts, it was a simple process with a great ou... read more
Good Car loans
Frequently asked questions about RateGenius
How is RateGenius rated?
RateGenius has a 4.5 star rating with 15,554 reviews.
When is RateGenius open?
RateGenius is open now. It will close at 8:00 p.m.