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RateGenius
- Auto Loan Providers
- Austin, TX
About this business
Location details
9300 United Dr, Ste 180, (Spicewood Springs Road), Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
So-so service I must say, the application process was rather straight forward, and it was rather easy to complete.The customer service through and after the application was completed is a total flop. I've had a total lack of communication from the loan officer, and the representative. I was basically left in the middle area with them.Just beware, it's a good service, but CS can ruin it
Very simple Worth calling and getting an offer. I refused the first one and he continued to look until we found one suitable for my needs
Horrible disorganized company They were eventually able to fund a loan within 60 days after several credit inquiries, changing the rate multiple times, telling me I was approved for lower rates and then telling me they were mistaken, Joe Gent could not honor his word and I let him know I would write a review either way with the truth of his mistakes and how they were handled. He said he told me the wrong rate and was sorry for his mistakes but that he couldn't honor his word. Finally, the paperwork from the new lender shows ... read more
new rate, not too schabby they helped me get approved for a new rate through a union more affiliateted with my career. The only thing is, if you are not from the local area, shipping paperwork can be a hassle, especially from state to state. Towards the end, I was unaware of the status of my application. And when I mentioned I would not be able to provide a specific type of paperwork, it took almost 2 weeks to find a solution and alternative paperwork to get approved. Overall thoughts, it was a simple process with a great ou... read more
Good Car loans
pretty straight forward & easy process Overall the process from start to finish is pretty painless. I provided all the required docs, wait for a few days, and that's it. My only complain is that for some reason, I was hit with 2 hard inquiries on the same day, one by Rate Genius, and one by "Others", not sure if this is related though
Inexperienced people following a checklist, finally stopped responding and 2 weeks later I was emailed that my current loan was being paid off with the wrong amount, now paying a loan amount greater than payoff with no indication of where the extra money went.
Waste of time, not as advertised Expect a huge run-around for no results
Weak Before you apply for Rate blah blah, just know it's going to be an inquiry on your credit and if you already have a low interest rate they're going to give you 25 basis points lower than what you have so if you want lie to them and tell him you have a lower interest rate than you have and they will beat That by 25 basis points I chose not to lie and just stayed with my credit union
Frequently asked questions about RateGenius
How is RateGenius rated?
RateGenius has a 4.5 star rating with 15,639 reviews.
When is RateGenius open?
RateGenius is open now. It will close at 8:00 p.m.