RateGenius

illidan04 

on Creditkarma

7 years ago

Auto loan refinance I filled the application for getting a quote but realized that I actually applied for a loan. I immediately called customer service and asked them to cancel as I did know it would apply for a loan. The customer service rep said he canceled the application and they will not process it. However they still went ahead and processed and approved the loan that too with a higher interest rate than what I already had. 

rmbleasdal21 

on Creditkarma

7 years ago

Padded Monthly Payments!!. Stated there were no fees. Monthly payment amounts were inflated. Refused to send an amortization schedule or a Truth in Lending Disclosure. When I insisted there was a large fee of some sort added, they said it was a "prepaid finance fee associated with my state". (If he is saying a fee paid to the state - this isn't a thing.) Got short with me because I insisted on email instead of over the phone for a paper trail and said I'd have to call because he couldn't answer all of my concerns via email. ... read more

Mhower1215 

on Creditkarma

7 years ago

Horrible experience!. I haven’t had a more difficult time trying to refinance my auto loan. I applied and got approved but when it came to the paperwork they continually kept asking for more documentation. I would send them the information and they would come back and ask for more documentation again and again. All the while I pushed back my current car payment under the assumption it would be paid in a timely manner, well it wasn’t. I now have a late payment to my current lender and still don’t know when or if the loan will... read more

mingo66 

on Creditkarma

7 years ago

Very bad experience I applied with Rate genius and spend money in notary to refinance my car and the customer services Evelyn Rudisill, told me that everything is ok and just wait for the payment for the new loan, and I received a letter telling me that my loan was denied. It was a terrible frustration. I not recommend anybody to apply with rate genius they tell everything is ok and you get nothing 

tommylee21 

on Creditkarma

7 years ago

Turn away if you are non-resident They did not disclose the fact that they don't give loans to temp residents. If they had a question about residency on the application form I wouldn't have to spend extra time on the phone, which I am not super uncomfortable with. The agent is not nice, either. 

Confused60 

on Creditkarma

7 years ago

Auto refinance Do not use this service. I decided not to use the loan I was approved for because I sold my truck. I called and informed rate genius and was told no problem. A week later I get an adverse credit letter. 

angelmarie115 

on Creditkarma

7 years ago

Refused to even investigate fraud I received an email from this company regarding auto refinancing. I did not apply to this or any company for auto refinancing, I have no interest in refinancing a vehicle. This company sent me the exact same generic email about not being able to delete a credit inquiry. I was contacting them to let them know a fraud has obviously occurred and they simply told me multiple times to contact the credit reporting agencies because they can only delete an inquiry based on fraud. Firstly, I said not... read more

Jaybacca 

on Creditkarma

7 years ago

Not good Agent (Rodney Bremby) did not complete my loan and decided not to follow up with me that he had not. I assumed it was done and had been waiting for paperwork and in the process I missed a payment from lender. Very bad experience. 

Veselroxk 

on Creditkarma

7 years ago

Wanna sell you extras and not disclose Did everything they asked Sent in all the forms was told loan was approved then last thing since had the temporary registration from dealer still declined the offer.