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RateGenius
- Auto Loan Providers
- Austin, TX
About this business
Location details
9300 United Dr, Ste 180, (Spicewood Springs Road), Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Extremely unprofessional leaving a voicemail thinking they hung up but after I listened and hearing the woman talking about pooping herself after doing illegal drugs and using the F word about a dozen times I called to complain and it really doesn’t seem as if they are a professional company at all I have the voicemail saved and am willing to share with anyone who wants it
Robert Colby came across like a shyster.. Came back with 1/2 percent better rate, not worth proceeding.
The loan was funded OK with a lower rate than I had. The company promises a $50 bonus if you recommend someone who gets a funded loan through RateGenius. I recommended two loans that were funded and never recieved the money they promised. I wrote and called several times with no response from them. Cannot recommend a company that doesn't keep their word!
It worked out in the end.. Had some bumps in the road and it was kind of a pain. We had to get the paperwork redone because of a mistake (thank goodness it was before we saw the notary!) and we even received paperwork that wasn't for us and had personal information for someone else. We ended up with a great rate in the end, but it was more of a hassle than I would have liked and it made me concerned for my personal information.
They will run your credit without consent even if you don’t provide your social. I had 714 score at the time I applied and got declined even though credit karma kept nagging me to apply. There was no communication from them either, I had to call them to find that out.
Never got my referral fee I referred someone and they never sent either one of us the $50 referral fee. Spent hours on the phone and never got anywhere. Just gave up.
Getting loan was a nightmare!. The process was terrible the rate kept going higher and higher. We make over 300k a year. We live with our 96 year old mom, pay no rent and they wanted a notorized letter stating such. Not about to drag a 96 year old out for that. So for that the rate got jacked up a 1/4 point. I personally would not use this company again.
Can’t get a loan if the reps don’t call I tried to get a loan through them, they ran my credit (hard hit) which was 780&750-ish at the time, called me and said they were looking for a good refi rate, and never heard from them again. Complete waste of my time. When I called them again, they had no clue who I was and wanted to start the process all over again with a second hard inquiry....someone is not doing their job...
Horrible I applied for this on last Sunday and have been playing phone tag with the guy named Ryan. And i gave him my vin # on wednesday and haven’t heard from them in 5 days. Totally not how i want to refinance. NEXT
Frequently asked questions about RateGenius
How is RateGenius rated?
RateGenius has a 4.5 star rating with 15,627 reviews.
When is RateGenius open?
RateGenius is open now. It will close at 8:00 p.m.