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RateGenius
- Auto Loan Providers
- Austin, TX
About this business
Location details
9300 United Dr, Ste 180, (Spicewood Springs Road), Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Constant customer support Constant customer support and a lot easier than searching a bunch of financial institutions on your own.
Misled with offer of low interest I was enticed to apply with a low rate. After applying they came back at a rate over double what they initially offered. Said it was my credit, but that was excellent. Because they could see my current interest rate after I filled out the application, they tried to sell against my current rate vs. what I could get now. Felt like bait and switch. I wasn't comfortable at all with that at all.
Got the loan, with lots of paper sgning.. Took longer than I expected and I still have no paper work on loan details. They must add Some insurance fees because I didn't seem to lower my payment much after considering that I have 60 payments instead of 58. Not sure it was worth all the trouble. Also they never answer your emails., when you ask a question.
Not too impressed so far.... I just applied. Probably shouldn't have... When I completed the application it gave me an "application ID" and said I can log in to check my status. I can't log in because I haven't registered on their site. I don't have a username and password. I only have an "application ID" number. There is NO WAY to register as a new customer. This alone makes me question the wisdom of applying to them. If I get spammed like the other reviewer said I swear I will put them on a speed dialer and call 99 times a... read more
Terrible and personally invasive The rate was OK but not the best I found out after I declined their service. The process was time consuming and took many emails back and forth with their representative. They asked for a lot of unneessary documentation. My credit score is over 820 and by reviewing it it is obvious that I have never missed or been late on a payment. The documentation was excessively long, many pages not even related to an auto refi. I got fed up with the process as they wanted months of bank statements, a ple... read more
Terrible and personally invasive I found the whole process with Rate Genius to be personally invasive. It took days of back and forth emails, requests for a lot of personal informationj. My credit score is over 800 and when someone checks it it clearly states I have never been late or missed any payments due. This company wanted much too much personal data. I made a call to AAA and within 30 minutes I had successfully refinanced my used car auto loan. The only documentation they required was a copy of my license, insurance c... read more
Was approved for the loan , received a call from Tim Brown from rate genius for additional information and was told I would receive a call back once he finds out what bank would work best for me , 1 week went by and never received a call back from Tim , left multiple voicemails, I guess my business is not that important to rate genius ... will take my business elsewhere.
Slow process and horrible titlle transfer
Unhelpful Since I purchased my vehicle two years ago, my debt has gone down significantly, credit score up 100 points, and more income. I figured ezpz, I'll get a lower rate. Except they denied me, saying I don't have enough income. If that's the case how do I afford to pay my current $400 payment every month? Not helpful and disappointing.
Frequently asked questions about RateGenius
How is RateGenius rated?
RateGenius has a 4.5 star rating with 15,557 reviews.
When is RateGenius open?
RateGenius is open now. It will close at 8:00 p.m.