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RateGenius
- Auto Loan Providers
- Austin, TX
About this business
RateGenius is a nationwide online lending platform. With more than 150 competitive lenders, rateGenius can find customers the most competitive vehicle interest rate to refinance their loans on cars, trucks, and SUVs.
Location details
9300 United Dr, Ste 180, (Spicewood Springs Road), Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The RateGenius agent was incompetent The agent that contacted me seemed to just read off a computer with only a basic understanding of loans. He then was unable to actually send me the documents for the loan. He called and texted me many time to get me to sign the documents that he never sent.
Request a refinance for my truck Worst experience ever. I trust the company,because credit karma recommendations. Get a call. Guy run my credit about 4 times. Finally call with offer. I was almost getting the ok, when he just want to sell me an extended warranty on a new car. I advise already been covered by Dodge, but he didn't stop arguing with me. Finally I just stopped him and told to forget about it. Funny part he offer me a 9% plus rate. Next day I call chase auto , they refinance the truck at 2.34% . So after all I ... read more
Easy at first In the beginning, very communicative, even by text. Then I was passed onto another person who wanted me to submit documents I had already submitted. She only responded to one email although I sent 4. New loan company has my address wrong and I can't get ahold of anyone to fix it. I did get my rate dropped from nearly 10% to a little over 3% though. Had to do auto pay as well. No say so in the new company.
Advertised to better my 4.96% rate.. Be very careful as this company advertises one thing and then tries to deliver another completely different and higher rate loan
Do not waste your time.. Please do not waste your time filling up 6 page form and then not hearing any update. On contacting customer care, they said that they could not refinance and there is no reason. i already have the auto loan and an amazing credit score of 750+.
Applied and never heard anything.. I applied a while back and never heard a single thing from rateGenius. My credit falls into the excellent range, so I doubt I wouldn't be approved for anything, but even if I was declined the least they could do is email me.
Not worth the time.. Know that it's likely they will not tell you everything you need to do upfront. My car loan was refinanced and after the fact when I had no choice to withdraw I was told I would need to walk my title into the DMV myself to "drop off". This required I take off from work and wait in a 2 hour line. The savings was not worth the hassle. Which I had know this upfront.
No option for Motorcycles I wouldn't have minded refinancing my Harley-Davidson motorcycle to save a few bucks, although my credit rebuilding strategy has me paying of the loan in 14 months not 72 so the savings would not be a dramatic, but still would have been nice.
Applied and never heard back!. Finally I logged in and it said my application was denied because my rate was already too low?! Huh??!
Frequently asked questions about RateGenius
How is RateGenius rated?
RateGenius has a 4.5 star rating with 15,230 reviews.
When is RateGenius open?
RateGenius is closed now. It will open at 7:00 a.m.