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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Bad crews. Poor work. Poorly maintained. Bad restrooms. Overpriced. Poor/bad management. Awful service. The worst.
Great service, my only complaint is that there is no courtesy shuttle. There is a 15.00 charge. I had to sit for 21/2 hours waiting for car. I have always got a free courtesy shuttle at other dealerships.
I always take my Rogue to the dealership. They are always giving me great customer service. Thank you
Business response:
Thank you for your kind review! We're honored that you continue to trust us with your Rogue. Providing great customer service is always our goal, and we're so glad you've had consistently positive experiences with our team. We truly appreciate your loyalty and look forward to seeing you again at your next visit!
I had an oil change and unfortunately had a leak after returning home. I called and the dealership and they immediate addressed the issue at no cost. I understand things happen and appreciate their quick response to fix my issue.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the oil leak, but we're glad our team was able to address the issue promptly and at no cost. We understand that unexpected situations can happen, and we appreciate your understanding and the opportunity to make things right. Thank you for trusting Reliable Nissan with your vehicle, and we look forward to providing you with another great service experience in the future!
Great customer service. But had an appointment for oil change at 7:45. Job was not finished until 11:00 despite having appointment time.
Business response:
Thank you for your feedback! We're happy to hear you received great customer service, but we're sorry your oil change took much longer than expected despite your scheduled appointment. We understand that your time is valuable, and we apologize for the inconvenience. Your comments are important to us and will be shared with our service team as we continue working to improve our scheduling and efficiency. We truly appreciate your business and hope to provide you with a faster, five-star experience on your next visit.
Courteous, professional and knowledgeable I believe that sums it up for the experience I had at the dealership
Business response:
Thank you for your wonderful review! We're delighted to hear that you found our team courteous, professional, and knowledgeable. Providing an exceptional experience is what we strive for, and we're glad we could deliver that during your visit. We truly appreciate your support and look forward to serving you again at Reliable Nissan!
Took my car in the first time because it was not starting, they kept my car for two days all it was for the battery. They did not give me a car to drive. So I was at my car for two days. After two days of driving, I noticed my hood was left unlatched. Thank God it didn't come open and we were involved in a wreck.???? took my car back after two days because the brakes were making noise. They told me it would take one hour to do a break check I was in for a little more than two hours. still was not offered a car or a ride home... read more
Business response:
Thank you for taking the time to share your experience. We're sorry to hear that your recent visits did not meet your expectations. We understand how frustrating it is to be without your vehicle, and we apologize for the inconvenience you experienced. We're especially concerned to hear that your hood was left unlatched after your battery service, as safety is our top priority. We also regret the longer-than-expected wait during your brake inspection and any confusion regarding transportation options or the inspection fee. Yo... read more
The customer service was very satisfying and I was treated with respect and was asked if I had any questions or concerns. The work provided on my vehicle was done in a good amount of time and I’m very happy for the additional information I needed to get service done to my vehicle
Business response:
Thank you for your kind words! We're thrilled to hear that you felt respected, well-informed, and received excellent customer service during your visit. It's great to know your vehicle was serviced in a timely manner and that our team was able to answer your questions and provide helpful recommendations for future maintenance. We truly appreciate your feedback and look forward to serving you again at Reliable Nissan!
Appt at 2 showed up at 150 but was told someone would be with me but to wait in car someone showed up at around 215..I didn't mind the time frame but it was 95 degrees so I feel like I never should have had to wait in car for over 20 mins..I could have gone in the waiting room and someone could have reached out to me there for the info that was needed
Business response:
I am responding to a survey with above response
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,623 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.