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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Joshua was just awesome and provided the best service of all my years of being with Nissan. Marcos Gulin
I have had my Altima serviced ONLY by Reliable for 5+ yrs. I received an email where I had a $42 credit in the service dept. Tried to use it today. I was told they knew nothing about it and conveniently the system was down so they could not accept it. "Not that I think you made it up." Walking through the building I see every employee working on computers! So much for loyalty.
Inspection went well we appreciate the honesty that our brakes did not need to be repaired after all shout out to the team. Great job thank you.
Bad crews. Poor work. Poorly maintained. Bad restrooms. Overpriced. Poor/bad management. Awful service. The worst.
Business response:
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns about our facilities, workmanship, customer service, and management seriously, and we'd appreciate the opportunity to learn more about what happened. If you're willing, please contact us directly so we can discuss your experience and work toward making things right.
Great service, my only complaint is that there is no courtesy shuttle. There is a 15.00 charge. I had to sit for 21/2 hours waiting for car. I have always got a free courtesy shuttle at other dealerships.
Business response:
We are absolutely thrilled to hear that you had a great service experience overall, and we truly appreciate you taking the time to share your feedback. We understand how frustrating it can be to wait for an extended period, especially when you have had different experiences at other dealerships. Your thoughts on the shuttle service are noted, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you again and make your next visit even more comfortable.
I always take my Rogue to the dealership. They are always giving me great customer service. Thank you
Business response:
Thank you for your kind review! We're honored that you continue to trust us with your Rogue. Providing great customer service is always our goal, and we're so glad you've had consistently positive experiences with our team. We truly appreciate your loyalty and look forward to seeing you again at your next visit!
I had an oil change and unfortunately had a leak after returning home. I called and the dealership and they immediate addressed the issue at no cost. I understand things happen and appreciate their quick response to fix my issue.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the oil leak, but we're glad our team was able to address the issue promptly and at no cost. We understand that unexpected situations can happen, and we appreciate your understanding and the opportunity to make things right. Thank you for trusting Reliable Nissan with your vehicle, and we look forward to providing you with another great service experience in the future!
Great customer service. But had an appointment for oil change at 7:45. Job was not finished until 11:00 despite having appointment time.
Business response:
Thank you for your feedback! We're happy to hear you received great customer service, but we're sorry your oil change took much longer than expected despite your scheduled appointment. We understand that your time is valuable, and we apologize for the inconvenience. Your comments are important to us and will be shared with our service team as we continue working to improve our scheduling and efficiency. We truly appreciate your business and hope to provide you with a faster, five-star experience on your next visit.
Appt at 2 showed up at 150 but was told someone would be with me but to wait in car someone showed up at around 215..I didn't mind the time frame but it was 95 degrees so I feel like I never should have had to wait in car for over 20 mins..I could have gone in the waiting room and someone could have reached out to me there for the info that was needed
Business response:
I am responding to a survey with above response
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,630 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.