Reliable Nissan

Business response:

We are utterly delighted to hear about your positive experience with our team. Your feedback about everyone being pleasant and accommodating truly means the world to us. We understand your concerns about the current market conditions affecting rates, and we appreciate you recognizing the quality service our staff provides despite these industry-wide challenges. Your kind words motivate us to continue delivering the exceptional customer care that makes your visits enjoyable. 

Business response:

We greatly appreciate your wonderful feedback about your experience with us. It's fantastic to hear that our team provided you with such helpful and knowledgeable service while ensuring you were taken care of efficiently. Your satisfaction with the quality and speed of our service means everything to us. We're thrilled that we could exceed your expectations and look forward to continuing to serve you with the same level of excellence in the future. 

Business response:

Your feedback is important to us, and we understand your frustration. We recognize that the lengthy wait time fell short of providing the fast and convenient experience that we strive to provide, and we appreciate your patience during this time. We would like the opportunity to discuss this situation further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns directly. 

Business response:

We are pleased to hear that your oil change service was completed efficiently and within our promised timeframe. Your feedback about our team's friendly approach means a great deal to us at Reliable Nissan. We understand how important it is to provide timely service while maintaining a welcoming atmosphere, and we're glad we delivered on both fronts for you. Thank you for taking the time to share your positive experience with us. 

Business response:

We are thrilled to hear about your outstanding experience with our team. It sounds like you received the kind of comprehensive communication and support that makes all the difference during your service visit. Your recognition of the excellent care you received truly means the world to us. We look forward to providing you with the same exceptional service when you return. 

Business response:

Thank you for your wonderful feedback! It means so much to know that you have consistently chosen us for both your vehicle purchases and service needs. Your continued trust in our team over the years truly demonstrates the kind of lasting relationships we strive to build with every customer. We understand how important it is to have a dealership you can count on, and we are grateful that you have found that reliability with us. Your loyalty inspires our entire team to maintain the high standards of service that keep valued c... read more

Business response:

We are utterly delighted to hear that you felt we did a good job with your vehicle service. Your satisfaction with our work means a great deal to us at Reliable Nissan. We understand your disappointment about the car wash service. We appreciate you sharing this feedback, as it helps us ensure our documentation accurately reflects the services we can provide. Our team's concern about potential damage to your vehicle's finish shows their care for protecting your car, though we recognize this created confusion about what was in... read more