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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My experience with the dealership was excellent. Everyone was kind and professional. My needs were met and I was placed with the perfect vehicle. I especially want to thank Craig Stewart for his amazing service and dedication to getting me into the vehicle that met all my needs.
Business response:
Thank you for your wonderful feedback about your experience with us. We are thrilled to hear that our team provided you with the kind and professional service you deserved. It brings us great joy to know that we were able to find you the perfect vehicle that meets all your requirements. Your recognition of Craig Stewart's exceptional service and commitment to helping you find exactly what you needed truly means a lot to our entire team. We appreciate you taking the time to share your positive experience.
Great experience Great experience with great people they were quick efficient and now my car is running better than ever
Business response:
Thank you for sharing your wonderful feedback about your recent visit. We are delighted to hear that our team provided you with such positive service and that everything went smoothly and efficiently. It brings us great satisfaction to know that your vehicle is performing exceptionally well after your service with us. Your experience reflects exactly what we strive to deliver every day - quality service from caring professionals who take pride in getting you back on the road with confidence. We truly appreciate you taking th... read more
David was an exceptional Service Writer. After years of utilizing the Reliable Nissan service department, we finally encountered a truly customer-oriented representative. He not only meticulously addressed my vehicle's needs but also demonstrated genuine empathy regarding my concerns. In a world that often feels unappreciative, it is truly gratifying to have someone provide such outstanding assistance.
Business response:
We are absolutely thrilled to hear about your wonderful experience with our service department. It sounds like you received the customer-focused care that every visit should include. We understand how meaningful it is when someone takes the time to thoroughly understand your vehicle's requirements and shows genuine concern for your situation. Your loyalty over the years means everything to us, and we are delighted that you finally received the exceptional level of service you deserve. Thank you for taking the time to share y... read more
Traded in a 2022 nissan frontier s for a 2025 nissan sentra s. Our salesman justin was very knowledgeable on the handful of vehicles my wife and I test drove. This was our 3rd vehicle purchased from reliable. Justin and Jesse worked tiresley to get us approved and it's much appreciated. Definitely recommend Justin as a salesman.
Business response:
We greatly appreciate your loyalty in choosing us for your third vehicle purchase. Moving from your 2022 Frontier to the 2025 Sentra sounds like a great upgrade, and we're pleased that the test driving process helped you and your wife find the perfect fit. Justin's expertise with our vehicle lineup clearly made a difference in your experience, and both he and Jesse's dedication to securing your approval demonstrates our commitment to going the extra mile for our customers. Your recommendation means everything to us at Reliab... read more
Tiarre and Abdul were great. They helped me get into the vehicle of my dreams and made it affordable and made sure we were covered for the life of the loan.
Business response:
Thank you for your wonderful feedback! We are delighted to hear that our team helped you find your dream vehicle while keeping it within your budget. It sounds like you received excellent support throughout the financing process, and we're pleased that you feel well-protected for the duration of your loan. Your satisfaction with the entire experience means so much to us at Reliable Nissan. We truly appreciate you taking the time to share your positive experience with others.
Friendly, no pressure, great service Helpful explaining technology and setting up phone. Showing spare tire etc
Business response:
We are absolutely thrilled to hear about your positive experience with our team. Your feedback about receiving friendly service without any pressure means so much to us. We understand how important it is to have someone take the time to walk you through new technology and help with phone setup in a way that makes sense. It's wonderful that our team was able to show you practical details like the spare tire location - we believe these small touches make a real difference in helping you feel confident with your vehicle. Thank ... read more
It was ok. Needed a light to be checked and was told I needed to make another appointment. When I made appointment I told them about the light. Very frustrating to have to go back.
Business response:
We understand how inconvenient it can be to schedule multiple visits for a single concern. Our goal is always to provide efficient service while ensuring each issue is properly addressed. Feedback like yours helps us evaluate ways to streamline the process and improve customer experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can assist you directly.
Short staffed Had to wait 15 minutes to be waited on. Did not inform me I would be notified by text when car was ready. Didn't hear text notifications over TV and general noise. Discovered text when I went to use phone only to discover my car was ready 20.mins earlier. No one bothered to question why I didn't respond.
Business response:
Thank you for letting us know about your experience with our service team. We understand how frustrating it can be to experience longer wait times, especially when our team is working with limited staff. Your patience is appreciated during this time. Your feedback helps us improve our processes to better serve our customers in the future. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and ensure better communication moving forward.
Isaac was wonderful. Very knowledgeable and listened to what I was looking for and really cared that I got what I was looking for. He stayed after his shift did not make me feel like he was in a hurry to get me out of there. Once the deal was made he kept on top of making sure my car was clean and ready for delivery and paperwork signed all in 1 hour. Thank you so much Issac!
Business response:
Thank you for taking the time to share your experience with us. We are thrilled to hear that Isaac provided such exceptional service during your visit. It sounds like he truly understood what you were looking for and went above and beyond to ensure you found the perfect vehicle. His dedication to staying late and making sure everything was handled efficiently, from keeping your car ready for delivery to completing all the paperwork within an hour, reflects our commitment to putting customers first. Your positive feedback abo... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,850 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open tomorrow at 7:00 a.m.