This profile has been claimed by the business owner or representative.
Rent-A-Center
- Furniture Stores
- Columbus, OH
About this business
Location details
645 Harrisburg Pike, Columbus, OH, 43223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This store has gotten down right rediculous with the way they deal with customers! I have rented from ******************** for years and this is about the worst customer service Ive ever had! The way that they blame rents center for their tactics is crazy! I was a 1/2 payment behind! Basically I paid up for one week. They started calling me 4-days after I made the payment for the remaining balance. They called several times, came out to my home three times, even came with a big truck as if they were prepared to remove the re... read more
Business response:
Rent-A-Center appreciates your feedback and denies any allegations of harassing Ms. ******* To better assist you and address your allegations, please contact our customer service at ************* Alternatively, you may contact our local store directly.
Not great experience with the ******** ********** location. I got a washer and dryer from them after a bit the dryer stopped working. It would turn on but not start. I had them service it and explained what was happening and they only adjusted the door. Well they assured me everything was fixed and I paid it off but kept benefits plus just incase. Right after paying it off I realized that it was not fixed. So I called them up and they stated because I paid it off they can fix it because I have benefits plus but would have to... read more
Business response:
Rent A-Center appreciates your feedback and the opportunity to address your concerns. We are actively working to provide a replacement for Ms. ******** which our third-party supplier expects to have in stock by April 10, 2025. While we are unable to expedite the delivery process, Ms. ******* has received one month of free rent on her loaner property as a courtesy. We encourage her to continue coordinating with her local store to reach a resolution.
It has been my experience that this store makes up prices depending on who answers the phone.I have been over charged and lied to repeatedly. Today I was trying to pay my final bill and the person charged me thirty dollars more than what was quoted and whats on my receipt.I was rude and he was rude and he hung up on me.Keep your receipts Keep your records I will get my apology and pay my final bill and be done with this business and their overcharging and rudeness
Business response:
Rent-A-Center appreciates feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. Alternatively, you may contact our local store directly.
They tell you one thing and do the other. DO NOT go to the store!!! They overcharge me and I have proof.
Business response:
Rent-A-Center appreciates your feedback and the opportunity to address your concerns. We have contacted the store in question to investigate their collection practices. To better assist you contact your local store or contact our customer service at ************.
If I could give zero stars I would. I bought a couch and love seat out right. Its barely a year old and the love seat is falling apart. Since in didnt finance with them, there is nothing they can or will do. I will never buy anything from this company again and this is the 2nd set of furniture Ive gotten from them. But after the dismal of my concern I do NOT recommend business with them.
Business response:
Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************.
My Experience with Rent-to-Own Merchandise Over the years, I have been a loyal customer of Rent-to-Center, consistently making timely payments on my merchandise. In 2022, I leased a television and made payments without any issues.However, when I relocated to a new area one hour away, I contacted the location from which I had previously leased the television (HotSprings). The representative informed me that the distance was too far for him to drive and that I would need to move the television myself. He also offered to transf... read more
Business response:
Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************.
As a customer to **********************, I will say that the store Manager is awful. He talks to people very rude and degradingly. He uses the stores text/messaging system to send out rude messages as well as being rude and snobby on the phone and in person. I have solely started handling all of my business strictly online to limit contact with him. Ive also blocked every number that he contacts from. When my husband was in the hospital he said too bad he was coming to repossess our items because I hadnt had time to cash my ... read more
Business response:
Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************ and provide proof of the unprofessional contact.
My experience with this company was good until this manager(****) and and employee (**** *****) has been working there. **** actually said to me (if you **** me off, then I will tack on interest, but otherwise there's no interest in you past account). And the manager (****) has backed **** up, including laughing at what he said, and the Manager even said (yep). But yet **** tries to go after and try to be with any woman, no matter what, including when he knows that she is in a relationship. I DO NOT TRUST THE EMPLOYEES OR TH... read more
Business response:
To better assist you and address your allegations, please contact our customer service at ************.
Awful customer service. They give you used nasty furniture, dont cancel out your contract even though you sent the stuff back and keep calling telling you that you owe them. They get rude and hang up on you. Call the customer service line and they are rude and unhelpful also. Worst experience ever.
Business response:
Rent-A-Center values your feedback and appreciates the opportunity to address and resolve your concerns. Should you have further questions or concerns, please contact the store directly or reach out to our customer service at ************.
Frequently asked questions about Rent-A-Center
How is Rent-A-Center rated?
Rent-A-Center has a 1.9 star rating with 456 reviews.
When is Rent-A-Center open?
Rent-A-Center is closed now. It will open tomorrow at 10:00 a.m.