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Rent-A-Center

1.9

About this business

Location details

645 Harrisburg Pike, Columbus, OH, 43223, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 6:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 6:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
SunClosed
1.9456 reviews
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Lisa A's profile image
Lisa A 
a year ago

If there was a zero star I would hit that. I still had a payment on my dryer when the heating element went out. They said they were going to fix it. They sat on my dryer for two weeks after the last payment the they brought it back to me with the heating element still out. Will never do business with them again 

Business response:

Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

Samantha V's profile image
Samantha V 
a year ago

Sat outside my house traumatizing my kids after selling me a tv the WiFi doesnt work on and refuse to take it back because it was part of a sale. 

Business response:

Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************ and provide proof of the excessive contact. 

Natassia Z's profile image
Natassia Z 
a year ago

I rented a lift chair from the McAlester OK location that I need for an upcoming surgery recovery. I rented weeks in advance so that I would be sure to have it but left it at the store until this week. When it was delivered I immediately noticed the chair was dirty and could see cobwebs on the metal frame. I began cleaning it up and found bed bugs all within the sides of the chair. I have now had to deep clean my home, throw out my vacuum & do not have a chair for surgery because they didnt ever inspect or clean the chair. 

Business response:

Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

Shanita W's profile image
Shanita W 
a year ago

Very awful customer service I was hung up on by a employee named *******. At the ******* location in *********** *****Then when I went to call back she hung up every time I called. I am livid!! 

Business response:

Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

Melissa P's profile image
Melissa P 
a year ago

The store ***** in Ft Worth requested all of my sensitive personal information, I sent it over via email. When I called back after they said they had it they pretended to not know who I was. It seems nefarious. Better business practices need to be observed. 

Business response:

Rent A-Center appreciates your feedback. To better assist you and address your allegations, please contact our customer service at ************. 

Jami I's profile image
Jami I 
a year ago

Coming to my house after business hours! Totally rediculous at that time of day! ****** a payment due to fraud and cancelled card. 

Business response:

Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

Heather G's profile image
Heather G 
a year ago

I want my 26. How you guys gonna take money from my account when I don't Eben have my things that I ordered 3 weeks ago?? Then tal emy last little bit of money I had in my account...... I want my 26 resent back into my account thank you!!!!!! 

Business response:

Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. Alternatively, you may contact your local store directly. 

Glenda G's profile image
Glenda G 
a year ago

My debit card was hacked and I'm working with the debit company. Notified rent a center and they could care less. Today I received not one, but two registered letters from them starting they wanted there merchandise returned. They have not been helpful at all in trying to find a way so that I could keep the stuff. I wouldn't recommend this place to my dying dog. 

Business response:

Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

Faith B's profile image
Faith B 
a year ago

I went to a Value City in *********, **. I did my business with Acceptance Now and I was overchaged and the manager or the manager of Acceptance Now is never around to speak with. She is doing dirty business by customers. I have been paying on furniture that I do not have! My total to pay was $549.69. I have paid in total $857.35. They also tried to take another payment from me. I had to get a new bank card.When speaking with the manager there, I was told that would only get a check of around $120.00. Why? My items were paid... read more

Business response:

Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

Frequently asked questions about Rent-A-Center

How is Rent-A-Center rated?

Rent-A-Center has a 1.9 star rating with 456 reviews. 

When is Rent-A-Center open?

Rent-A-Center is closed now. It will open tomorrow at 10:00 a.m.