Rent-A-Center

Kristinia B 

on BBB

a year ago

I wish I could give 0 stars but I cant. Very unorganized and poor communication. We order a sectional less than 2 month ago. It has a hole at the bottom where I can stick my arm in it but not only that the brand new couch came with mites. We have called over and over and over again with no resolution. We are constantly being bit and that should never be a thing. We called corporate and that is worthless also. The manager **** doesnt try to find a resolution and just passes blame onto the next employee. We get the most/best c... read more

Sara R 

on BBB

a year ago

They employ harassment techniques. I was a couple days late in that time I received multiple emails , texts and phone calls. I paid my bill and hours later a man is knocking on my door harassing me for payment, which I had made! They are ridiculous! I was not weeks or months a couple days . 

Heidi B 

on BBB

a year ago

I had A previous good experience I needed a washer and it was excellent. They helped out right away no issues. However, I put an order in for a twin sized mattress on December 5 of 2024. I checked the website and it said they will contact me when the mattress is available. A month goes by and no one contacts me so I checked the website and see that its still saying waiting For mattress. But I call the store anyways the lady that answered at first didnt realize I had ordered the mattress and didnt see it on on my record and I... read more

Angela O 

on BBB

a year ago

1 start because you have to put a star, otherwise they get 0 stars from me I rented a used stove November 14, 2024. It was nasty, dirty, just filthy. I asked the employee if they have it cleaned before they delivered it, she said yes I was clean it myself. The stove arrives at my home and was not clean not even a little. I called she apologized and said she would take 100 off I agreed. She put her boss on the phone he insisted on taking more money off. The stove was originally "on sale" for 800. After all my complaints, it e... read more

Syretta B 

on BBB

a year ago

As a consumer my experience with this particular store the employees that has been the handling my account taking payments have been causing me unnecessary confusion due to the fact that I had already complained about a dryer which was delivered to my current residence and I had took pictures of the dryer to explain why I felt it wasn't safe and it's needed to be excellent the exchange while still making payments on a dryer that needed service the coil around the door came off and I had to call corporate in order for the loc... read more

James W 

on BBB

a year ago

They ripped me off at this store. Took my money put into a pc. They said i could get a ps5 i had enough credit to pay for used one. They said no more used have to pay for new. I said ok, you know what they delivered? A used one. This place is racketeering. On top of all this rhey wont stop emailing me no matter how many times i unsubscribe. They need to be investigated. 

Charles P 

on BBB

a year ago

Thanksgiving runed by ***************************************************************************. Me and my family have/had a great agreements in the past and we have never been late or miss a payment in the decades we've been dealing with rent a center even thou we had dealt with a different location. We had been calling for about 2 weeks prior to Thanksgiving and we informed that i would get call back by 3 different employees.1 manager 1 regular employee and the kicker was by the district manager the like to call me out o... read more

Morgan H 

on BBB

a year ago

By far the easiest 1 star review I could give a business. I loved the rent-a-center at my last state so I wanted to give ******** a try. It was great at first, fast efficient and the team was respectful, until the manager came into play. Clearly she fails at communication with her own team especially when it comes to picking up items and times, as they've also confirmed she doesn't tell them anything, but also the way she upholds herself in the management position. She fails at customer service, is extremely rude, and will t... read more

Ashley W 

on BBB

a year ago

I made a purchase online, which stated delivery to the store would be on December 7th. When I called the store, the man on the phone was very rude and said he didn't know when it would be delivered but he would call me. He finally called and said it was delivered and I could pick it up on December 13th but I needed a co-signer, even though I was already approved for well over the amount of the item I bought. On December 14th they processed a payment so when my co-signer attempted to pick up the item, she was told she had to ... read more