Rent-A-Center

Tammy F 

on BBB

a year ago

I have been with r/c overall 10 years i will never get nothing else from yalk I have spent over *****p on stuff payed off . Call with a few stuff that needs few nope. How come I ************* Stuff was broken and they never replaced my property that was broken. I had gotva bed room set the worker's ********************************************************************************************* come is good on worker's comp 859 but over 4 h a week was alot I never got my credit tords my other stuff . I have payed off a stove ,fe... read more

Derek P 

on BBB

a year ago

I been a customer 10+ years Paid off several items . Last month or 2 this store has gotten bad Lie to customer (myself) coming to my work and raising voice in front of my customers. Calling me and yelling on phone I was hung up 3 times by ******* . My trust with *** has declined. No call backs from upper management after being told they were call me with 48 hours well been a week . The service at the ******************* in *********** is never been as awful as the past couple of months 

Samantha M 

on BBB

a year ago

I have been with *** in *******, ** and have never had any issues until these last few months. I have been more than cooperative with this facility only to be given the runaround. They continue to make my payments due on weeks that are not my due dates despite already having this conversation with *** and the store manager *****. Also, I have been asking for weeks for my agreement numbers so I can see my accounts online, but to no avail. A few months ago they blamed not being able to see my online account through the app due... read more

Christina M 

on BBB

a year ago

Horrible said I only had to pay35$ then send me a text message saying I have to pay 112$ more after they took my 35$ I asked for refund they said 6 business days it's been part that still no refund in fact they tried to charge me for a payment when I have no items .itsa scam I call the number it goes to voicemail 

Raymond L 

on BBB

a year ago

I have been a loyal customer of this place for years. If you would have had an issue prior to this new management theyd actually work with you. Now they claim theyll work with you and really just threaten to take your stuff if you go through a rough time. Theyre supposed to be for people going through a rough time but theyre an absolute joke. Absolutely a joke. 

Dorathea C 

on BBB

a year ago

We just got furniture from their store and it was the day of a required payment at 10am and these people came to my job to harass me as if I was late or behind on payments! These people are terrible! This location should be shut down! 

Patrick D 

on BBB

a year ago

I only wish I could attach two images that would take much less explaining. A picture of my lease agreement and a picture of a new lease agreement. I was to return a set of washer and dryer I was renting, and was offered an exchange value for a new agreement. I took the PS5 as a gift to my wife who would be on maternity leave soon and need something to do at home. I have just finished the agreement with the Playstation, but can find no receipt for the total cost anywhere. Just wanted to know how much I paid. *** through some... read more

Stephanie G 

on BBB

a year ago

************ ******** Southeast 15th location. Beyond terrible. It's going on 3 weeks my washer is broken it only takes a simple part to fix. A week went by and no one called for an appointment to come out to repair the washer. When I called back when I call to see about someone coming out they acted like they didn't know who I was. Eventually I got a hold of someone and he said he would order the part while on the phone with me and it would be in that Thursday now this would be the second week. Thursday comes and goes and n... read more

Christina L 

on BBB

a year ago

I ordered a sectional August 4 never received it. When l would call the store no one would answer the phone. Not only that when you call customers service your told nothing about your order. I put in a complaint about the store not answering the phone. When l did call the store after weeks of not answering still told no delivery date. I'm highly frustrated.