Rent-A-Center

Lakeida C 

on BBB

a year ago

Bad employee **** entered my home after he saw me leave my house after we exchanged words ..he went to my door where my 16 year old daughter answered she stated I had just left he proceed to enter any way not asking if there was another person 18 years or older home (I have it all on my home camera)He then continued to go back and fourth with my ********************************************************************************************** and say when his guys leave the store he has no idea where there going Ive called corpo... read more

Nick N 

on BBB

a year ago

The rent a Center on nolensville pike in ********* is garbage I had a manger name ***** call me to argue you with me because I wasnt calling for the scam I paid Friday on Monday they tried to charge me again said I was late then the have a bunch of druggies working there nashville is the worse place to deal Ill never rent anything else from them . Then they came and stole the washer back I didnt sign anything I was at work but I will never pay 56 bucks for a washer that I signed to 20 bucks a weeks they should be closed down... read more

Jamie B 

on BBB

a year ago

The new store manager is extremely rude, unprofessional, she threatened to have me arrested if I didnt pay my bill on time, and calls from text now apps 10 times a day. For sure thats against the law and considered harassment. 

Patricia W 

on BBB

a year ago

***** is the manager at the streator Illinois location is one of the most unprofessional individuals I have ever dealt with. She should not be working with the public , a friend of mine has proof of everything they have paid off and she is now claiming that it is not paid off. But according to the corporate office they were paid in full . Along with a $1400 credit for them being over charged. And to top things off the took a payment for a new agreement and now refuse to uphold the contract or issue a refund. I have read many... read more

Ky D 

on BBB

a year ago

I went to purchase a bedroom set, they didn't tell me that my pay stubs had to be up to a certain amount so I brung in my recent paystub as I just started my job in May. I went in on June 4th and paid on June 6th i was told I would get a refund but they kept trying to charge my card days and days after I already paid the 84 dollars for it and couldn't get. It , it's been well over 10 days and I still haven't gotten my refund.. my account says agreement past due. They sent me a Gmail on the 18th of this month and it said my o... read more

Tarika H 

on BBB

a year ago

We have used Rent-a-center for years. Recently we bought a PS5. No one told us or reminded us about the 6-month contract, like other locations did. Now we have to pay triple the market price for it. The PS5 is worth $500 and they are charging us $1600. We would have been fine if we had to lay $100 or $200 more but this is a gross overcharge. 

Mariah S 

on BBB

a year ago

Let's start off with how unprofessional, rude and ignorant the employees are there! In the beginning they were kind, understanding and not rude. Fast forward 7 months and that's a whole new story! We have been making partial & full payments and if we couldn't make a payment, we let them know and caught them up. Now they are showing up at my house and saying unprofessional belligerent comments that were made to my fianc in front of my 6-year-old daughter! My daughter was very upset by this. My fianc and I told them multiple t... read more

Jesse C 

on BBB

a year ago

Already filing a complaint with the corporate office, but i feel the need to express this here as well. Rent-a-center in **********, ** store #*****. The manager ************************* is the most unprofessional piece of human garbage i've ever had the pleasure of dealing with. Got told i was approved for a item, store scheduled delivery, only to find out i was not approved. When i called and expressed obvious frustration at the runaround he had the audacity to tell me how i should conduct myself, and when confronted abou... read more

Mandy S 

on BBB

a year ago

So not use them. They waited until I was almost paid off with my washer and dryer then I asked if I could make a double payment five days later then typical. The manager ******* absolutely yelled at me. Said she raise two kids alone as a mom and didnt need me calling her asking that kinda help. Said is running a business. So I said ok come get them. Now its been four days and they called again today saying they r running late and need to reschedule pick up. I could had made the late payment and kept going. They want their st... read more