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Rent-A-Center
- Furniture Stores
- Columbus, OH
About this business
Location details
645 Harrisburg Pike, Columbus, OH, 43223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 12:00 p.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I totally regret my time, effort and decision of ever investing within this company!!!! The amount of harassment, belittling, and emotional distress Ive receive on a daily basis is astronomical!!! This company has thee most rude customer service **** ever!!! The calls and threats of a civil lawsuit, arrest and incarceration are beyond extreme!!! My payments are being, some may not be within their timeline, but payments are being made!!! This is astonishing the amount of consumer laws being broken just on the harassment alone... read more
Hello everyone do not I mean do not go to this store they are very unprofessional, rude, not customer service oriented. The manger there is rude I pay my bill no matter what even if its late these people came to my house bagging on my window and doors loud ringing my bell overly to the point my neighbor thought someone was breaking in I was 2 days late no remain you I pay my bill if a person is paying they bill why come to they house like that screaming they name loud thats not cool at all do not get anything from this store... read more
Im deeply disappointed with the customer service I received from the store manager, *****. Around 12/9/2025, after I asked a clarifying question about an extension on my account, he told me:Im the last person you want to question or come at like that. Just for that, Ill not approve your extension and make you 30 days late.This statement felt like a threat, and I was shocked by the unprofessional tone, especially coming from someone in a management position. I calmly de-escalated the situation and later called customer servic... read more
Business response:
We appreciate Ms. ****** bringing this to our attention and allowing us to address her concerns.It seems Ms. *************** a less-than-ideal experience, which is not what we strive for. We confirm our District Manager previously received her complaint and attempted to contact her, but was unsuccessful. If Ms. ****** has further concerns, she may respond to our management's outreach.
Id leave less stars if I could and from the look of it nothing is being done about this business. Reviews here and on ****** or wretched and they've been doing this for years. Everyone saying a lot of the same stuff in gonna say and nothing changes. I got a washer from *** in *******. It started with them randomly changing payment dates and harassing us constantly about payments and auto pay that wasn't even due yet. The managers have the most disgusting attitude I've ever seen. Talk you like trash and are very demeaning. My... read more
My tv is damaged and they are telling me its nothing they can do when in the agreement it says they have a repair service and if they cant repair they give replacements
Business response:
Rent A-Center appreciates your feedback and the opportunity to address your concerns. Our [store manager/district manager] has reached out to resolve this matter. Should you have further concerns, please contactourcustomer service department at ************.
Very dissatisfied customer I thought I was renting to own a gas stove the first stove I was brought was an electric stove I needed a gas stove the delivery guys told me to just change the plug from my old stove to the new stove 1) come to find out you can't make an electric stove a gas stove DUH it doesn't work like that 2) why would you use a plug off of a stove that went out on a new stove ( Can we say fire hazard Needless to say 3-4 weeks later I was brought a gas stove still in the box IT WAS NOT PUT TOGETHER the burners... read more
Business response:
Rent A-Center appreciates your feedback and the opportunity to address your concerns. To betterassistyou, please contact our customerservice departmentat************.[Alternatively, you may contact our local store directly.]
I used to work for this company and when I got fired, the store manager wrote off the item I was renting because he didn't want to deal with me. I'm unable to use this company now because I wasnt given the choice to continue paying or to return the item
Business response:
Rent A-Center appreciates your feedback and the opportunity to address your concerns. To betterassistyou, please contact our customerservice departmentat************.[Alternatively, you may contact our local store directly.]
Rent a center in ****** ***** ************ went there and ordered a refrigerator and they brought the wrong one.then they told her they sold the one they picked out.well then they brought a used on with the shelf broke and you can see where there where roaches in ***** they gave us a loaner 7 months ago and it is still here they said that they where going to bring it and always had a ********** they are saying they are not going to bring it.She is wanting her money back that she has been paying on it for 7 months and no miss... read more
Im extremely upset with company still getting harassed and not even a customer with them anymore. They leave degrading voicemails and said that I threaten them just because I told them to get off my property. Now threating to arrest me very unprofessional and disrespectful customer service.
Business response:
We located an account with the information provided. We encourage you to contact your Rent-A-Center store to clarify any confusion.
Frequently asked questions about Rent-A-Center
How is Rent-A-Center rated?
Rent-A-Center has a 1.9 star rating with 479 reviews.
When is Rent-A-Center open?
Rent-A-Center is open now. It will close at 6:00 p.m.