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Renters Warehouse
- Real Estate
- Lakewood, CO
About this business
Location details
1658 Cole Blvd, Suite 290, Lakewood, CO, 80401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We sent in applications and fees but can't get a response. We are moving in from out of state and Andre will not respond to repeated phone calls or texts. Just terrible!
Business response:
Claire, we’re sorry to hear about the frustration you’ve experienced while trying to follow up on your application. We would like the opportunity to help get this resolved for you. Since Yelp does not provide us with enough information to locate your file, please contact our office at (844) 793-4948 so our team can look into the situation and assist you further.
Don't bother contacting this agency for questions because they never return phone calls.
Business response:
Shan, we’re sorry to read this because returning calls and answering questions is something we take seriously. Since this was posted on Yelp, we are unable to see a last name and haven’t been able to locate your account. We truly would like the opportunity to understand what happened and help. Please give us a call at (844) 793-4948 so we can look into this directly with you.
This is in response to RH's follow up to my original post. They sent me a ledger, which merely reflected the concerns I stated below, but no one walked me though each item. My previous contract does not reflect their follow up and the items they charged me for. Further it's still unclear what came of the security deposit and early-termination fee, both for me and the previous tenants, nor have they been able to adequately explain why they keep all pet fees but do not apply that to covering repairs on pet-related damages. I d... read more
Business response:
Hi Jake, thank you for following up and clarifying your concerns. After your initial outreach, our accounting team did send a detailed owner ledger and made themselves available to review the entries and answer questions related to income, expenses, security deposit activity, and disbursements based on the terms of your management agreement. Regarding tenant placement, the recent relisting did not qualify under the tenant placement warranty because the prior lease was terminated by agreement rather than through eviction or ... read more
Leaving this review as a homeowner. Short version is working with them had been extremely costly and borderline fraudulent. Here's some examples from just my most recent transaction -- a tenant broke their lease and moved out early. I have a tenant placement warranty yet they still are charging me the one month tenant placement fee, and mysteriously threw an extra thousand dollars into the cost of the placement fee. They charged me the full cost of maintenance and turning the property, not taking any money out of the previou... read more
Business response:
Hi Jake, thank you for sharing your concerns. We take feedback like this seriously and want to clarify that your account and owner ledger were reviewed with you directly following your outreach on December 16. A member of our accounting team contacted you on December 17 and provided a detailed breakdown of your owner ledger, including income, expenses, security deposit activity, and owner disbursements, along with an explanation of the current balance. Security deposit handling, tenant placement fees, and early termination ... read more
When direct communication is cut off, it speaks for itself. I'll address this where it actually matters.
Business response:
Thank you for reaching out, Gabriel. Yelp does not show full names, so we have not been able to locate your account. If you can call our office at (844) 793-4948, we can pull up your file and assist you directly.
TL;DR: Stay as far away from Renters Warehouse Denver as humanly possible. They are hands-down the most incompetent, unresponsive, and disorganized property management company I've ever encountered. We rented our property from Mo Salehy. -Unapologetic breaches of contract throughout the term of the lease from both them and the landlord. -Communication is abysmal. You'll send three, four, sometimes five emails just to get a single sentence back -- usually days or weeks later, if at all. -Our landlord flat-out told us multipl... read more
Business response:
Hi Heyden, we’re sorry to hear that your experience hasn’t met your expectations. We want to assure you that our records show communication regarding maintenance was consistent and timely. For example, a refrigerator repair request was submitted on July 1 and completed by the homeowner’s chosen vendor on July 3. Our records also indicate that you moved out on August 31, 2025, and that your security deposit dispute has been forwarded to the homeowner for review. We’ve followed up with them for a response and will notify you ... read more
We have had multiple repairs that have taken a lot longer than they should have. Over 1 month to repair mold, over 2 weeks and our dryer is still not fixed. They do not answer the phone or offer help in any way. You are at the cost cutting whim of soulless money grabbers. Avoid them if at all possible
Business response:
Hi Bob, we’re sorry to hear that your experience with maintenance has been disappointing. That’s not the standard we aim to provide, and we’d like to understand what went wrong. Unfortunately, we weren’t able to locate your account without a last name. Please call us at (844) 793-4948 so we can look into this and work to make it right.
Renters Warehouse is not a company you can trust as a tenant. We rented a property owned by Quesia Miranda and managed by Renters Warehouse, and after we moved out, they withheld our entire $2,685 security deposit and charged us over $5,000 for damages that were already documented at move-in. The move-in inspection video, recorded and provided by Renters Warehouse, shows that every single charge was related to pre-existing issues. One example: we were accused of stealing a "custom sink grate" -- yet the grate is clearly vis... read more
I had 5 properties under management with them and they have absolutely the worst communication. They have departments, and none of them speak to one another. As well, all the departments were shipped over seas it seems. Its terrible.
Business response:
John, we’re sorry to hear about your experience and the communication concerns you’ve described. That’s not the level of service we aim to deliver, and we’d like the chance to review what happened across your accounts. Please reach out to our office at (844) 793-4948 so we can take a closer look and address this directly.
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.9 star rating with 862 reviews.
When is Renters Warehouse open?
Renters Warehouse is open now. It will close at 5:00 p.m.