]Whether you're a sales manager at a dealership or a mechanic at a local body shop, you know the importance of providing an exceptional customer experience to standout in the competitive automotive industry. Today, prospects looking to buy or service a car are starting their research online. So what pushes the consumer to choose your dealership/body shop?
92% of customers consult reviews when shopping for cars online
82% visit third-party review sites like Cars.com, Edmunds, & Carwise
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