RingCentral

Edward V 

on BBB

a year ago

After almost three years of partnering with Ring Central **** for a telephone line for my non-profit business that is no longer functional, I reached out 3 days ago to cancel the service line and was met with blatant refusal from the customer service reps. I asked them to stop automatic redrawal from my personal bank account and they refused. Instead, they suggested that I pay 300+ dollars for cancellation fees. I feel helpless and entrapped as all the agents/ customer service folks I spoke with want to sell me more of their... read more

Fred N 

on BBB

a year ago

VERY difficult to cancel. No online cancelling system, and they slow-play the cancelation process over the phone or with web chat. 

Deb R 

on BBB

a year ago

FOr more than 3 years we have used RingCentral. This past month they offered lower pricing but not to current customers. I asked for the power pricing and after 4 phone calls and 2 emails, its still not updated in over a week. As a nonprofit, we must have lower costs. Their lack of ability to manage my account leaves me with the desire to cancel and go somewhere else. 

Steve N 

on BBB

a year ago

We've purchased voip service from Ring Central 4 years ago. They drafted our bank account each month without issue. Little did we realize they have auto-renew contracts each year on our service. I verbally told our rep last year we didn't want to renew and he said he'd take care of it over the phone. I also wanted to reduce the number of lines, but this too was not met. Its nearly impossible to speak with them and they won't reply to our emails about cancelling or reduction in service. Only time they responded is when we wan... read more

Daniel T 

on BBB

a year ago

Complete BS. I had a GoDaddy smartline for years but they changes their policy to only serve business clients and since I'm a real estate agent and not an actual business I would have to leave the company. When doing my research RingCentral came up and when I called they said they had no such policy with them. Fast forward about 10 days because the number porting took forever, I finally get the notice that my number has been ported and I can't make a call or text and can't accept any. When I call Ring Central to ask what hap... read more

Brian T 

on BBB

a year ago

They list numbers on their website that they do not own so as to bait you into signing up with them so they can switch you to some other number after the fact because they cannot give you numbers they don't own. Literal bait and switch. SCAM DO NOT SIGN UP 

Cathy M 

on BBB

a year ago

I have been trying to port out our main business phone number from RingCentral without making any progress, and I must say, it has been an incredibly frustrating experience. All I seem to get from this company is the runaround.The main issue we've been facing is the constant disruption in our communication with our patients. We've been missing important patient calls, and even when we do receive them, it's often much later than expected. This inconsistency has been detrimental to our business and patient care.To add to the f... read more

Joseph H 

on BBB

a year ago

The worst phone system for small businesses. They scam you into multiple-year contracts. The service is expensive for the quality of the VoIP system. They will charge you for services you do not need or use. Their apps are clunky, and the setup is difficult unless you are an IT major specializing in these systems. I would not advise businesses to use this service, especially small businesses. Businesses please do not sign up with this company as there is a high cost to cancel your contract and the cancelation process is trou... read more

Mona A 

on BBB

a year ago

I have a story to broadcast please. My pharmacy phone number have been stolen by unauthorized migration from my pharmacy to another doctor account who did a fraud and impersonated me, the doctor *** answer the phone and tell my customers that we are closed. Its Methadone pharmacy, my patients are vulnerable society. They are hindering patients care.Ring Central knew all the facts that I own the number since 2012 yet they do nothing since Dec 16, 2023. Please I need media awareness.I have these case numbers with ringcentral w... read more