RingCentral

Laurel S 

on BBB

a year ago

If I could give 0 stars, I would. I have been using Ring Central on and off for 3 years and that was only because I didn't think I had many options. To start, the service has been terrible. I would get disconnected from clients constantly and couldn't use the service while driving. The cherry on top was that I was trying to port out my number to a more reliable company and Ring Central was giving me a HARD time. The ONLY way to communicate with porting was via email. That was so inconvenient. Between the time that I spent in... read more

Seamus H 

on BBB

a year ago

I set up a free trial this morning. I wasn't able to login to actually use the service. I decided I wanted to cancel the free trial. Turns out, you can't cancel a free trial on their website. I have now been on the phone with them for close to an hour. Again, I have NOT used this service. I created a free trial about 5 hours ago and wasn't able to log on. I'm now speaking to the THIRD person over the phone. This company is absolute garbage. 

Swastha H 

on BBB

a year ago

Terrible company. I started 2 lines, canceled one and it has been 7 months since I am waiting for refund. They assigned an account manager and then every time I called its another account manager. Never work with this company 

Tammi E 

on BBB

a year ago

Ring Central uses predatory practices to keep clients under lengthy contracts. I wanted to try their services on a promo basis which was pitched as a 60 day trial. On day 31 I attempted to cancel the lines because I didn't even have time for my team or I to learn the system and use them. They told me I was stuck in a year contract for six lines!! I was finally able to get them to reduce the line charge down to one line ($51,99/month). I suffered paying for a line I didn't want with a company I did not want to work with. I at... read more

Darlene S 

on BBB

a year ago

Terrible service, unable to reach anyone, they continually put you through to auto attendants. When you do get someone on the line, they transfer you to nowhere and you can't get anyone to call back or attend to your issues. This company is terrible and should not be able to continue to scam is customers. 

Edward V 

on BBB

a year ago

After almost three years of partnering with Ring Central **** for a telephone line for my non-profit business that is no longer functional, I reached out 3 days ago to cancel the service line and was met with blatant refusal from the customer service reps. I asked them to stop automatic redrawal from my personal bank account and they refused. Instead, they suggested that I pay 300+ dollars for cancellation fees. I feel helpless and entrapped as all the agents/ customer service folks I spoke with want to sell me more of their... read more

Fred N 

on BBB

a year ago

VERY difficult to cancel. No online cancelling system, and they slow-play the cancelation process over the phone or with web chat. 

Deb R 

on BBB

a year ago

FOr more than 3 years we have used RingCentral. This past month they offered lower pricing but not to current customers. I asked for the power pricing and after 4 phone calls and 2 emails, its still not updated in over a week. As a nonprofit, we must have lower costs. Their lack of ability to manage my account leaves me with the desire to cancel and go somewhere else. 

Steve N 

on BBB

a year ago

We've purchased voip service from Ring Central 4 years ago. They drafted our bank account each month without issue. Little did we realize they have auto-renew contracts each year on our service. I verbally told our rep last year we didn't want to renew and he said he'd take care of it over the phone. I also wanted to reduce the number of lines, but this too was not met. Its nearly impossible to speak with them and they won't reply to our emails about cancelling or reduction in service. Only time they responded is when we wan... read more