Edit
RingCentral
Alejandro A.
Jethro was very polite, patiente, professional and had the knowledge to fix my problems.
Jeanette R.
He was very calm and explained everything very well. This should be an end to an overly lengthy process. He did make me feel as though everything is under control… more »
He was very calm and explained everything very well. This should be an end to an overly lengthy process. He did make me feel as though everything is under control
Patrick B.
CSR was very responsive and quick on troubleshooting. He fixed the problem within 10 minutes.… more »
CSR was very responsive and quick on troubleshooting. He fixed the problem within 10 minutes.
Andrey P.
Great experience. Problem was resolved within a few minutes! Thank you!!
Anonymous
Excellent customer service rep helped me resolve issue. Very patient and knowledgeable.
Phyllis A.
One of the BEST experiences I have had with Customer Service! She was great and helped me through everything. A wonderful employee to have on your support team.… more »
One of the BEST experiences I have had with Customer Service! She was great and helped me through everything. A wonderful employee to have on your support team.
Dan S.
Once I was able to speak with your representative, he was most helpful diagnosing and fixing the problem. Wait time to reach him the first time, however, was a little frustrating.… more »
Once I was able to speak with your representative, he was most helpful diagnosing and fixing the problem. Wait time to reach him the first time, however, was a little frustrating.
Richard K.
Very patient and understood my needs for the service I wanted. Thank you
Jim O.
I was on hold for a while playing phone tag initially but once Carla came on line with me everything started to get resolved very quickly. I was particularly impressed with Carla in that the problem w…as caused by a lot of Bluetooth and WiFi crossfire that needed to get cleanup. We did a series of share screen work and got down to troubleshoot the problem with a great deal of competent skill. Carla did a great job. Thank you for your support. I learned a few technical lessons on this. more »
I was on hold for a while playing phone tag initially but once Carla came on line with me everything started to get resolved very quickly. I was particularly impressed with Carla in that the problem was caused by a lot of Bluetooth and WiFi crossfire that needed to get cleanup. We did a series of share screen work and got down to troubleshoot the problem with a great deal of competent skill. Carla did a great job. Thank you for your support. I learned a few technical lessons on this.
Dayna W.
The 3rd person I got was amazing and knowledgeable. Really appreciate the effort made.
Michael N.
Great personality, easy to talk to; quick and efficient - great staff !!
John C.
Amy was very thorough and resolved the problem quickly. She was very patient and made sure we got to the bottom of the problem and resolved it.… more »
Amy was very thorough and resolved the problem quickly. She was very patient and made sure we got to the bottom of the problem and resolved it.
Jacob S.
I am thankful to have our phones working properly. Great first impression regarding support and resolving issues in a well timed manner.… more »
I am thankful to have our phones working properly. Great first impression regarding support and resolving issues in a well timed manner.
Milinda L.
Once the support person called, the issue was easily resolved. She was very efficient and friendly.… more »
Once the support person called, the issue was easily resolved. She was very efficient and friendly.
Dale C.
First call in was not very helpful and hard to understand the operator. Second call in was great and operator was able to walk me through everything. Thanks!… more »
First call in was not very helpful and hard to understand the operator. Second call in was great and operator was able to walk me through everything. Thanks!
Idaliz P.
Richie was very caring of the issue. He contacted our office two days in a row to make sure all was marching as expected. Very happy with the service.… more »
Richie was very caring of the issue. He contacted our office two days in a row to make sure all was marching as expected. Very happy with the service.
Rob G.
This was a complicated case that required top tier support. I knew this from the beginning, but the intake technician needed to verify. This was acceptable and she handled it to the best of her abilit…ies. Overall I was surprised that more clients have not had the same issue. more »
This was a complicated case that required top tier support. I knew this from the beginning, but the intake technician needed to verify. This was acceptable and she handled it to the best of her abilities. Overall I was surprised that more clients have not had the same issue.
Gary
Cloud is very complex to get your head around when first setting up. So far the advice on the phone has been very good and care is taken not to give information overload.… more »
Cloud is very complex to get your head around when first setting up. So far the advice on the phone has been very good and care is taken not to give information overload.
Kevin Y.
Excellent response this time around after terrible experience previously. Ronald took time to identify my needs offer suggestions and deal with the issues.… more »
Excellent response this time around after terrible experience previously. Ronald took time to identify my needs offer suggestions and deal with the issues.
Starla S.
He was very nice and I appreciated his patience. He was very knowledgable and understanding.… more »
He was very nice and I appreciated his patience. He was very knowledgable and understanding.
Juliet A.
Marlon was extremely friendly and very helpful. His knowledge was key to the training required and resolving the issue we had. Unfortunately the Sales Team may not have ordered what was priced and agr…eed. I will leave that to address in another day as each period of contact with BT ends up being 1.5hrs+, I need to actually do some other work. However dealing Marlon has restored some of my faith in BT and I cannot thank him enough for his time. more »
Marlon was extremely friendly and very helpful. His knowledge was key to the training required and resolving the issue we had. Unfortunately the Sales Team may not have ordered what was priced and agreed. I will leave that to address in another day as each period of contact with BT ends up being 1.5hrs+, I need to actually do some other work. However dealing Marlon has restored some of my faith in BT and I cannot thank him enough for his time.
Amanda N.
The 2nd call was great and the rep made an effort to find the answer. The first call today was not as successful and I got sent down a little bit of a rabbit hole. Overall the issue was very simple an…d something I just didn't know to look for. more »
The 2nd call was great and the rep made an effort to find the answer. The first call today was not as successful and I got sent down a little bit of a rabbit hole. Overall the issue was very simple and something I just didn't know to look for.
Dickinson B.
I had multiple issues and Tech Support reps helping me over a few cases. In general, I am favorably impressed with RC service. It did take a lot longer than anticipated to get fully operational. I wou…ld guess that I've spend >10 hours of phone time with Tech Service reps, plus independent self-help to get there. I am a big fan of desktop sharing. It makes it a lot easier for both RC and me. Good, dedicated staff. I'm appreciative of their help. more »
I had multiple issues and Tech Support reps helping me over a few cases. In general, I am favorably impressed with RC service. It did take a lot longer than anticipated to get fully operational. I would guess that I've spend >10 hours of phone time with Tech Service reps, plus independent self-help to get there. I am a big fan of desktop sharing. It makes it a lot easier for both RC and me. Good, dedicated staff. I'm appreciative of their help.
Anonymous
I was attempting to reset a voicemail on our office phone (previous contact has left the university). It should not be this difficult to change an out-of-office or after-hours response on a VOIP phone…. Then hoops must be jumped through (passwords, secret words, wizarding spells) to get someone to even acknowledge the caller exists. However, once I was actually speaking with a real human, the problem was resolved quickly. Thank you. more »
I was attempting to reset a voicemail on our office phone (previous contact has left the university). It should not be this difficult to change an out-of-office or after-hours response on a VOIP phone. Then hoops must be jumped through (passwords, secret words, wizarding spells) to get someone to even acknowledge the caller exists. However, once I was actually speaking with a real human, the problem was resolved quickly. Thank you.
Clifton J.
Jeff was awesome to work with. He was very knowledgeable and patient. Jeff really rocks.
Contact
Edit20 Davis Drive, Belmont, CA 94002
Phone System
About
EditFor businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud …business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.
Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.
Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.
We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.
Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.
RingCentral
20 Davis Drive, Belmont, CA 94002more »
Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.
Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.
We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.
Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.
RingCentral
20 Davis Drive, Belmont, CA 94002more »
For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.
Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.
Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.
We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.
Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.
RingCentral
20 Davis Drive, Belmont, CA 94002
Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.
Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.
We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.
Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.
RingCentral
20 Davis Drive, Belmont, CA 94002
Review summary
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