RingCentral

James V 

on BBB

a year ago

RingCentral has deceptive billing/contracting practices and is COMPLETELY unresponsive if you want to end service.Be aware RingCentral has a deceptive practice of billing at one time of the year and renewing your contract at another time of the year (which is rare in business), so if you are only looking at when you get your annual charge on your credit card bill, it's too late to cancel your service because you need to do that before your renewal date, which for me was 6 months later.It was a great service until I decided t... read more

Nick B 

on BBB

a year ago

RingCentral does not close accounts, but continues to bill former clients. The contact information they provide never routes through to someone that can help you get off their system; their account managers are unresponsive, and their service is trash. 

Steven D 

on BBB

a year ago

Ring Central is QUICK TO SELL AND SLOW TO CANCEL. Their prices have been going up, they refuse to negotiate even though their prices are non-market prices. I was forced into paying for a second phone line when I did not need it because the renewal had already kicked in. Almost immediately after I was charged I told him I did not want to continue with the second phone line and I ended up paying for it. They refused to negotiate.I've been on hold all day with RingCentral and they do not return phone calls, call back or provide... read more

Tracy M 

on BBB

a year ago

So today I signed up with Ring Central. I was quoted $119/per user annually. With 4 employees I'm thinking $480/year. I got the contract and it showed $720/year which I was told $240 extra was for fees. I'm like...okay. So I sign it then get a link to pay the annual and it came in at $886.70. Within one day the price changed 3 times and just to provide you some insight - they don't care - I cancelled it - I will never use them. I read the hundreds of BBB complaints and feel better about my decision. I didn't even get started... read more

Charlie M 

on BBB

a year ago

Terrible service. Horrible customer service. Bait and switch tactics all the way. 

Rachel C 

on BBB

a year ago

This has been the most horrific experience of customer service we have experienced as a business (which is saying something) their sales representative promised quite a few things, failed to deliver, then quit her job. After months of 6 hours on the phone, failure to port over our company line, and fraudulent billing, we attempted to cancel, only to be told we are locked into a 2 year contract. For what? Our company number is not ported over. We have no access to our phone lines.Do not use this service. They are fraudulent a... read more

Lisa V 

on BBB

a year ago

I have been using ring central for 5+ years. I am trying to understand incorrect charges on their bill. There is no way to inquire about charges without speaking to a person, and they make it very hard to speak with someone. Additionally, they suggest "chatting" with an agent online but they have no way to talk to a person. 

Lori P 

on BBB

a year ago

I transferred my work cell phone number and immediately could not use my work phone or get emails on it. I emailed legal three times to cancel and they never responded. I tried to call and the wait time is one hour. This company is a huge scam. Im sure it will be a huge hassle to try to get my money back. 

Gerald M 

on BBB

a year ago

Worst company and trick tactics. I have had over ten issues in the last few months alone. To add insult to injury I found out today I have been getting billed incorrectly. When I called and tried to get this corrected I was insulted and told that my contract was already auto renewed a few days ago and nothing I can do. I never authorized an auto renewal contract be aware these guys are scammers. There reps have SEVERE language barriers and do not comprehend. RUN AWAY!! they will scam you for money and never help you when you... read more