RingCentral

Maria M 

on BBB

2 years ago

READ THE SMALL PRINT! KNOW YOUR STATE LAWS! Dr's ******** here - 5 years with this service and they told me we can't cancel until **** without paying something in excess of $2,800.00 to cancel... why you may ask? Because they automatically re-enroll you into a 2 year contract after the first contract has expired. After telling them about all the complaints I read on BBB about their shady small print and requesting to speak to a manager, they allowed us to cancel before our next annual bill is issued on February ****. So basi... read more

Matthew W 

on BBB

2 years ago

Wish I had looked better before I used them. Never was able to set up our phones. No help from their support. They charged us for phones, service, and a $900 cancellation fee but never provided phone service that worked. Employees were of no assistance at all. 

Deno D 

on BBB

2 years ago

I tried the service on the free trial and ported in my business line. After trying the service for a few days I decided best to take my number back to ***** Once I asked ringcentral for a port out back to **** I was informed to submit port request through ***** Since then I have put in 5 port request which ringcentral has denied. First I was told I must put the request under my personal name as an authorized user instead of put my company name on the port request. I then submitted a new port request which ringcentral then de... read more

Marie C 

on BBB

2 years ago

I started a RC account 6/1/2023. Ordered a phone that was (and I quote RC here), "Plug and Play ready." Got my phone in on 6/5/2023. Spent 1.5 hours trying to get it to connect so I could start using it. Spent another 1.5 hours chatting on the site or on the phone with a technician to get it to work. Lost more than $100 trying to get this done.Was told to call my internet provider and ask them if they could help me get it connected. Was told to contact "Provisioning" because clearly there "was a problem."I work 4 jobs and do... read more

Jennifer T 

on BBB

2 years ago

I have cancelled my account with these people and they keep trying to take money out of my account. I've called customer service and i get transferred only to be told the same thing "your account is suspended and no money will be taken out" Unfortunately I have to change my card number to stop them. Do not use this company 

Grace G 

on BBB

2 years ago

1 month after I started the service one of my lines was not working. I called tech support they had me add an emergency location, but that didn't work. I called again and they suggested things like uninstall and install the app, try ****** chrome, try wifi, try no wifi, try calling from laptop instead of your cell phone but none of it worked. Then my account manger, *******************************, said he was going to escalate it to another tier of tech support. They had me do a very extensive email with phone logs, screens... read more

Rashmi S 

on BBB

2 years ago

Absolutely terrible customer service. As you try to solve the problem by reaching up to higher up it gets worse 

Clark P 

on BBB

2 years ago

Horrible support. Bringing on hundreds of agents and there is no way to get support that is clear, on a good connection, easy to understand (this is not about accent, but about fluency), or reliable.Constant reasons of bureaucracy or laziness cause us to not get support. This is insane.We need a US based account rep or we are going to be switching to five9.You just can't get support from this company. 

Diana P 

on BBB

2 years ago

They renew contract automatically even though we had spooken with them previously about wanting to know when our contract would be up and wanting to switch services. They never told us they would renew automatically or how to get out of service. Went online and no help availabe.The systemdoe not work with our dental office.