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RingEX
About this business
For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system har... read more
Good Experience Overall: Support rep was patient and helpful.
Technical Support Guru Overall: Customer support representative was amazing. I've been having an issue with my headset for a long time and he did a great job helping me!
Great support resolution! Overall: Customer support respresentative was incredibly helpful and very courteous! She always called me back, multiple times if I couldn't answer my phone, always left me voicemails to let me know the situation, and called me promptly the once or twice there was an emergency. Very, very pleased with her professionalism, and manners in which this case was resolved!
Customer Service Overall: The rep exceeded my expectations!
Extremely satisfied! Overall: My customer support representative is a ROCK STAR!!! She is the most intelligent tech support person I have ever dealt with at RingCentral. If possible, I would wait on hold for an hour, just to have her resolve my problem. Give her a raise. Never let her go!
Can find better value elsewhere Pros: Nothing that is outstanding, used a fax line for small business and it worked well, issue was the price increases. Year over Year they wanted me to pay $275 or so from 120 bucks. I did not think that was fair. Gave them an opportunity to lower price and they refused, hence the change to another company Cons: getting through the customer service line for simple inquiries was impossible. Overall: poor, Always had the issue of tying to get through to customer service and it was not a conven... read more
Not enough support Pros: Getting rid of it was a great decision for our sales organization. Cons: Support and integration with HubSpot. This product used to be the Cadillac in VOIP/telephony technology but times have changed in my experience.
Is not seamless with my iphone mailbox Pros: I like how easily it integrates with my cellphone from a caller standpoint. Cons: I struggle to listen to voicemails from my RC calls. I wish they would forward to my regular voicemail inbox on my phone so that I do not have to go to the app.
texting!!! Pros: Calls are easy to make and forward to other extensions. Cons: We haven't been able to text in 3 months!!!!! Our TCR application has been jumping back and forth between being Denied and Pending. Every time we call RingCentral, they tell us they can't do anything about it except expedite the application (them expediting it is equal to us waiting 3 months to find out that it was denied for some undecipherable reason). Please heed this warning if you plan to buy RingCentral services. I have been better able to h... read more
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,519 reviews.
When is RingEX open?
RingEX is closed now. It will open tomorrow at 9:00 a.m.