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RingEX
About this business
Technical Support Guru Overall: Customer support representative was amazing. I've been having an issue with my headset for a long time and he did a great job helping me!
Great support resolution! Overall: Customer support respresentative was incredibly helpful and very courteous! She always called me back, multiple times if I couldn't answer my phone, always left me voicemails to let me know the situation, and called me promptly the once or twice there was an emergency. Very, very pleased with her professionalism, and manners in which this case was resolved!
Customer Service Overall: The rep exceeded my expectations!
Extremely satisfied! Overall: My customer support representative is a ROCK STAR!!! She is the most intelligent tech support person I have ever dealt with at RingCentral. If possible, I would wait on hold for an hour, just to have her resolve my problem. Give her a raise. Never let her go!
Promised More than they Delivered Pros: I do appreciate the ability to receive phone calls, voicemails, and text messages to my work number through the app on my mobile phone. That's been seamless for myself and many of our users. Cons: When we originally joined RingCentral, they'd promised us that we would have the whitelabel Zoom experience of RingCentral Meetings. However, they did not disclose that they were in a legal dispute with Zoom and nearing the end of their contract. As a result, for a time, we were forced into R... read more
No upfront disclosure on 10DLC limitations + incorrect guidance and poor support Pros: The core phone functionality works, but additional features require more setup and cost. That is about it Cons: Misleading 10DLC guidance, lack of upfront disclosure, and key SMS features require additional paid add-ons not explained during sales. Support is slow and inconsistent Overall: $2
Can find better value elsewhere Pros: Nothing that is outstanding, used a fax line for small business and it worked well, issue was the price increases. Year over Year they wanted me to pay $275 or so from 120 bucks. I did not think that was fair. Gave them an opportunity to lower price and they refused, hence the change to another company Cons: getting through the customer service line for simple inquiries was impossible. Overall: poor, Always had the issue of tying to get through to customer service and it was not a conven... read more
Business response:
Raj, the Review Team apologizes for any inconvenience you experienced regarding our pricing and customer service. We strive to provide fair and competitive pricing while delivering exceptional service. If you would like to continue this conversation or if there is anything we can assist you with, please don't hesitate to email us directly at review@ringcentral.com.
Not enough support Pros: Getting rid of it was a great decision for our sales organization. Cons: Support and integration with HubSpot. This product used to be the Cadillac in VOIP/telephony technology but times have changed in my experience.
Business response:
Hi Nick, the Review Team would like to understand your feedback better. Please email us at review@ringcentral.com so we can learn more from your experience. We hope to hear from you soon; thank you!
Is not seamless with my iphone mailbox Pros: I like how easily it integrates with my cellphone from a caller standpoint. Cons: I struggle to listen to voicemails from my RC calls. I wish they would forward to my regular voicemail inbox on my phone so that I do not have to go to the app.
Business response:
Tiffany, the Review Team appreciates your review! We would love to assist you in improving your experience however we can. To get the conversation going, please email us at review@ringcentral.com. We hope to hear back from you soon; thank you!
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,613 reviews.
When is RingEX open?
RingEX is closed now. It will open tomorrow at 9:00 a.m.