This profile has been claimed by the business owner or representative.
RingEX
About this business
RingCentral Pros: Easy to set up and implement team members through 1 central software and provided a number to be contacted which connects to our own mobile or office extension. Records all calls to go back an monitor as needed as well and voicemails left. An isn't expensive Cons: We have not had any issues with the software or it's functionality. Depending on how many lines you need it can get expensive but we have not found that to be a problem. Overall: Overall we have had a great experience with the software
Easy communication tool Pros: We use this for weekly calls with out of office folks. The software is free under a certain amount of time for the call. Cons: Video performance could be better, sometimes there are issues with certain parties being able to hear the audio when there are many groups on the call. Overall: Overall a good product that works when it needs to.
Good application but not getting much use out of it Pros: RingCentral is a well built application to manage desk phones for a small company. The forwarding to employee personal phone numbers while still maintaining a separate work phone number is great Cons: Nothing to not like about the software but unfortunately it seems that RingCentral is filling a need that is just less needed these days. Having an official "work number" is nice, but often times, employees will just share cell numbers with each other for times when a ph... read more
Love love love Pros: I really love the faxing feature! It is a life saver. All I have to do is scan a document to my email address from anywhere and I can fax. It automatically replies whether your fax was successful or not so you don't have to panic from not knowing if your fax made it to the sender. The second thing that I love about it is the chat feature. Everyone on the team can chat from anywhere, exchange documents, etc. I love it! Cons: THe only thing that seems to be a huge issues is getting tech support quickly and... read more
Lots of features - good value Pros: VOIP has come a long way in the past decade and we use RingCentral for everything. I love being able to easily book a teleconference when I'm booking a meeting through Outlook, and have it automatically reschedule as I make changes. Also the ability to use one phone number for voice, text, and fax at the office and on mobile. Cons: The messaging tool, Glip, is not as user-friendly as competitors (e.g. Skype, Messenger). Also every time I open a meeting it launches a new browser tab instead... read more
Equivalent alternatives exist at a significantly lower cost Pros: Reliable-- over three years of use the web based system did not have any notable downtime. Ease of use-- easy to implement our telephone map on the Ringcentral system. Cons: Customer service. Our company had three separate Ringcentral accounts. Sadly, after several years of using Ringcentral they changed their "pricing strategy" which doubled, and then tripled our monthly service charge-- although we did not change our business or the way we used the software.... read more
Good experience with RingCentral Pros: RingCentral was easy to use and required very little training. The Video Conferencing was very easy to use. I like the fact that it was integrated into Outlook, this is a must-have. Cons: We also used the IP phone feature of Ring Central. It was more entailed to figure out how to use than the Video Conferencing. I would also like if it has a "Share Clean" option on the Video Conferencing. Overall: My overall experience was very positive and I would recommend this product. We switched fr... read more
Not for us, but a great tool. Pros: We had a complicated phone system and the inclusion of ring central helped streamline it. Tons of features. Cons: This is not a tool for just anyone to pick up and implement if they're organization is more than a few people. It was a bit overwhelming, despite being incredibly helpful. It's probably easier to use now. Overall: Positive, but the tool has a steep learning curve. Tons of features that you may not understand how to utilize.
Good VoIP platform, but a little complicated Pros: RingCentral has been around for a while. They have somewhat perfected the VoIP system, and added multiple things on top of it Cons: The settings are complicated, slightly confusing, and cumbersome. The amount & location of settings for a full team gets out of hand quickly. Overall: It's a solid platform, but the UI needs some work. I believe the platform has excellent potential.
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,542 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.