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RingEX
About this business
Highly responsive customer service Pros: It is easy to use and administer. We use this sytem for agents that provide Service Management and other users in the company. We have a combination of soft and deskphones that meets all needs. The RingCentral App and the fax features are the favorites amongst users. It is HIPAA compliant and the customer service is stellar. We haven't experienced an outage. Cons: Deskphones tend to have echo. For some reason, at the beggining we had a lot of issues with the audio (like dead air or ch... read more
Best VoIP system out there Pros: Ringcentral seamlessly integrates across their desk phone, mobile, and computer platforms. Our attorneys are constantly on the go and this helps them stay connected from wherever they are. Using the mobile platforms they are able to connect to their phone to make and receive calls just like they are at their desk. The web browser (chrome) plugins offers features like click to dial and click to text. This means we hardly ever have to manually dial a number to make a phone call. Cons: With high... read more
Ring Central - New VoIP Solution Pros: The ease of use with this platform far outperforms the competitors such as Vonage/8x8/etc. With over 500 employees we always look for platforms that are easy to use, concise, and simply. Ring Central check all of those boxes immediately. Another great feature is the integration with Salesforce. We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider. Cons: We are only 6 months in... read more
RingCentral has its problems but it's definitely worth using! Pros: I like the ease of use with this software. I am able to easily access meetings and dial 100+ outbound calls without having to spend too much time dialing the actual number. Ringcentral populates a phone icon next to anything that resembles a # making my life far too easy Cons: I don't like that so many calls cut in and out/lag. This has to do with a combined problem between the internet and RingCentral but I have reached out to get it fixed and had little re... read more
Decent Pros: UI is pretty good, ease of use is pretty decent Cons: Not the best onboarding experience or use across devices, confusion across different products
Easy to record calls Pros: for training purposes, we have to record calls from time to time and this software is being the easiest one to implement and also the easiest one to use Cons: sometimes the recorded call is too big, and it doesn't upload automatically to the cloud, you have to do it manually. If those two small things are resolved, this could be the best software in the market Overall: Since the beginning, it has been very easy to use and the few problems we had, the customer service has been amazing.
Great Platform for Meetings Pros: I like that is is user friendly and simple to use. We use it for meetings and I like that you can share the info in a platform that works on your mobile device as well as your computer. Cons: It's another app on my phone so it does take up space. Overall: We use this for meetings and screen sharing. It is a great platform that employees find simple to use. We hold conference calls internally and externally using it.
Solid Pros: They do constantly update the platform. RingCentral has a lot of integrations with other platforms which is very convenient. The pricing is a bit high but they do give a lot of bang for your buck. Cons: It can be glitchy when trying to answer calls from your mobile phone. Overall: Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money.
RingCentral Review Pros: I like the fact I can keep my numbers and be anywhere in the world. I can fax and receive a fax without a fax machine. I like the running history of my calls and being able to save important calls in my client notes. Cons: I don't like the quality of the line. I am having problems with the line skipping in mid conversation where my client cannot hear me. Sometimes, when a call is being received, it doesn't ring my phone. I suddenly see someone has called by a voicemail indication popping up. Overall:... read more
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,542 reviews.
When is RingEX open?
RingEX is open now. It will close at 6:00 p.m.