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RingEX
About this business
Easy to record calls Pros: for training purposes, we have to record calls from time to time and this software is being the easiest one to implement and also the easiest one to use Cons: sometimes the recorded call is too big, and it doesn't upload automatically to the cloud, you have to do it manually. If those two small things are resolved, this could be the best software in the market Overall: Since the beginning, it has been very easy to use and the few problems we had, the customer service has been amazing.
Great Platform for Meetings Pros: I like that is is user friendly and simple to use. We use it for meetings and I like that you can share the info in a platform that works on your mobile device as well as your computer. Cons: It's another app on my phone so it does take up space. Overall: We use this for meetings and screen sharing. It is a great platform that employees find simple to use. We hold conference calls internally and externally using it.
Solid Pros: They do constantly update the platform. RingCentral has a lot of integrations with other platforms which is very convenient. The pricing is a bit high but they do give a lot of bang for your buck. Cons: It can be glitchy when trying to answer calls from your mobile phone. Overall: Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money.
RingCentral Review Pros: I like the fact I can keep my numbers and be anywhere in the world. I can fax and receive a fax without a fax machine. I like the running history of my calls and being able to save important calls in my client notes. Cons: I don't like the quality of the line. I am having problems with the line skipping in mid conversation where my client cannot hear me. Sometimes, when a call is being received, it doesn't ring my phone. I suddenly see someone has called by a voicemail indication popping up. Overall:... read more
Good VoIP Solution Pros: They have a really good customer support team. When challenges did arise they had competent people to fix the issues. Cons: The auto-renewal on the contracts and billing department somehow didn't get the memo that good customer service is a priority. Overall: The service quality is reasonably good. Wouldn't be my first choice for this type of service.
Flexible and feature-rich Pros: Easy to setup and deploy Very feature-rich Easy to use Low cost High flexible in the way it can be used Cons: Number porting didn't go as smoothly as expected This can also be listed as a pro - switch over from our old system happened much faster than we were expecting Overall: This has been a pleasant experience. They worked with us to trial the program, and once we decided to purchase - they worked with us every step of the way. There was no hard sales push, they didn't try to force a bunch ... read more
A good alternative to Slack for your team Pros: RingCentral was easy to setup in our organization and allows the company to communicate internally without loading each others inboxes. Messaging and using the ringcentral app for calls has made it easy to compartmentalize work communications into one place. Cons: I think RingCentral should stick to calling and messaging versus trying to further spread itself out into a task management tool. Overall: Overall, it's been a solid experience, sometimes the call quality can be a bit... read more
I prefer to use my cellphone Pros: You don't have to use your own phone number. You can have calls forwarded to you. Cons: So many dropped calls, a lot of robo calls, it is very expensive. Overall: Customer service is horrible. We get a lot of robo calls with the phone numbers given to us by Ring Central but I guess we deal with that by using our cell phones also. The good thing is you can block the calls. I like their desktop function and being able to automatically forward calls during certain times. Other than that I wish... read more
Best phone service we have used Pros: I like how streamlined the service is. The app works perfectly, we have used other services and we had trouble with the app and we have never had a problem using the desktop or app versions. Cons: I feel that changing voicemail is a little complicated but once you get the hang of it, it is easier. There are many different options which are great because you have a regular voicemail and after hours. Overall: I have been very happy with the service, I love the app version so if I have to s... read more
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,576 reviews.
When is RingEX open?
RingEX is closed now. It will open tomorrow at 9:00 a.m.