This profile has been claimed by the business owner or representative.
RingEX
About this business
The devil is in the details Pros: Call quality is fine. Tier 1 support tries as best as they can. Cons: The sales team will promise you the moon in order to get your signature on the dotted line, but once they have you, there are headaches. Quoted price nearly doubled with "fees", provisioning workflow is not intuitive, and time is wasted on the phone with support for what should be a basic admin task. Feel nickle and dimed for features promised before signing (i.e. saml)
Replaces our traditional phone line Pros: It's much cheaper than our AT&T service and allows for far more customization than the traditional land line could possibly do. If you are still using a regular landline, you are missing out. Cons: Sometimes the customer service just reads a script so it may be frustrating.
Like most of the other RC options it's lacking Pros: Recordings work, they will also auto download to a linked cloud storage service and you can easily search recordings from the call log. Cons: The actual process of finding a certain recording can be arduous. If the call had been transferred or if the caller made multiple calls that day sorting the information out will be a process. RC only supports a very few set of cloud storage services and setting up your own SFTP will require some investment in hardware and setup. Over... read more
So many problems Pros: I'm not sure what I loved about Ring Central. If anything, the app was easy to use. Cons: I had so many problems when our company was using ring central. Customers couldn't hear me, calls were dropped, my phone never rang.
It just works! Pros: Totally simple to use from start to finish. Easy installation and use. Cons: The price. I have recently moved jobs and we don't have enough users to justify the price, meaning its not an option for me at the moment.
RingCentral Pros: Lots of bells and whistles. Seems to handle all different type of office needs Cons: Phones could be updated. Phone displays are basic and out of date.
Great for mobile employees Pros: Working out of the office a few times a week was easy being able to have Ring Central automatically push calls to my cellphone. Cons: Was tricky to set up but once set up it was great. Overall: Great. Would recommend.
Big Time Saver Pros: Once I figured out how to use it, i only fax from here. Cons: All of the features not easily known. I know I am only getting a small bit out of it that it is capable of.
Automatic Calls Pros: I do like the ability to make automatic calls. It has helped in our support aspects and making sure that we are documenting customer conversations. Cons: The ability to set up automatic call recording is limited. The recording is long and not very loud and takes up time when you are setting up a voicemail. Overall: We use it and the experience is good. The automatic call recording should have a few more options though when setting it up.
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,576 reviews.
When is RingEX open?
RingEX is closed now. It will open tomorrow at 9:00 a.m.