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RingEX
About this business
Great idea and tool, but terrible customer service and a glitchy system Pros: It’s great to have communications centralized within one piece of software. Tracking all of this information as well with calls, meetings, etc. is very useful. Cons: System sometimes doesn’t agree with other things in place and causes a glitch and/or difficulty in setting up services. Customer service isn’t the greatest and takes a long time to resolve the problem as well as sometimes not helping at all.
Less than Practical, Annoying Features Pros: I liked the idea of how it was supposed to work for our agency. Unfortunately, it seems to have over promised as a product and definitely under delivered. What I DO like about the product is that I'm able to check voicemails from my email, which is easier than going through a keypad system to access them. I do like that there's a phonebook feature within the app for my own agency. Cons: The desktop app doesn't update with my email as I check voicemails. For example, I still have a... read more
use it instead of stationary phones Pros: Our company switched to RingCentral s a part of cutting costs plan. It works ok, not super intuitive. There has been quite a learning curve. Their support is good though. Cons: Nothing major but small hiccups and frictions. For example, when you go to a user profile there is no easy way to add him or her to your contacts. really?
RingCentral sets the bar Pros: Fairly easy to use, and pretty reliable service. Voice quality has gotten much better now, close to perfect. Cons: Selection / availability of hardware phones at a reasonable price is slim. Sending faxes can't be done outside of the RingCentral Phone app (can't do it in the RingCentral/Glip app). Attempting to merge the two is still lacking in a lot of areas. Overall: Overall I really like it, it's just lacking here and there and there are too many updates which requires our IT to waste a lot o... read more
Ring Central Review Pros: I use this software primarily for incoming and outgoing fax services and appreciate that I have option of either using an application for my desktop or checking messages through the online system. Cons: The application will often have failed sent messages more often then the online program. The faxes will sometimes go through slower as well. Overall: In general this program is very useful and allows us to set up notifications as well as check old messages or past sent documents. This software is fai... read more
RingCentral for Office Communication Pros: Easy to communicate with other people in office. RingCentral also makes it easy to dial out of the office without assigning a call-out number. Cons: Once switching over to RingCentral it became extremely difficult to park calls or place customers on hold. We also lost our ability to use our company intercom system to notify them of parked calls. Overall: Overall the experience with RingCentral has been positive. The features that we lost are outweighed by new features that help our ... read more
Not bad but could be better Pros: The desktop application is easy to use and I really like mobile app. Cons: Searching for call recordings is clunking and could be much easier to use. Overall: I have had trouble getting the help I need from their customer service. Overall the software does what it is designed to do but it could be better.
Best Call recording software! Pros: One thing that's important before you purchase RC is that you should have a dependable internet connection. If you have an intermittent connection you should think twice before you purchase RC. Well what I love with RC is that it is easy to use and the quality of the calls is awesome. It will allow you to record inbound and outbound calls for quality purposes. We review and listen to calls every week to ensure the quality of service provided to our clients and to make sure that the call fl... read more
Category Leader Pros: Overall simple and easy to use platform that I like Cons: At the time it required separate phone numbers for eFax which I did not like
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,576 reviews.
When is RingEX open?
RingEX is closed now. It will open tomorrow at 9:00 a.m.