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Rosati's Pizza
- Pizza
- Chandler, AZ
About this business
Location details
2040 S Alma School Rd #11, Ste 11, Chandler, AZ, 85286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
I have been ordering pizza here for at least 4 years now and noticed something has recently changed. The pizza looks the same, but the taste is different in a negative way and the cheese is now low quality. Not sure why these changes were made because it was great before! Now I'll be going to Vito's or Vero (formerly Buddyz) for my pizza fix!
Business response:
Hi RM, thank you for taking the time to share your feedback with us. It is disappointing to hear the food was not up to our standards. We take great pride in our food and would like to hear more about your experience. Please contact us at www.myrosatis.com/contact at your convenience so that we can reach out to you directly.
BEWARE!!! Rosati's pizza prices are deceptive, bait and switch and false advertisement. The prices on Rosati's website is NOT what they charge when you pick up at their restaurant location. See attached pictures of the different prices. I was confused when the price was higher when I picked it up so I asked for the Manager to honor the website price. He refused to make the price adjustment because their was a price increase. You would think that keeping a long time customer was worth a $3.95 adjustment. So exam your receipt... read more
Business response:
Marie - we appreciate your feedback and we have shared your concerns with management. Thank you for taking the time, we are hopeful you will give us another opportunity to show you a five star experience soon!
BEWARE!!! Rosati's pizza prices are deceptive, bait and switch and false advertisement. The prices on Rosati's website is NOT what they charge when you pick up at their restaurant location. See attached pictures of the different prices. I was confused when the price was higher when I picked it up so I asked for the Manager to honor the website price. He refused to make the price adjustment because their was a price increase. You would think that keeping a long time customer was worth a $3.95 adjustment. So exam your receipt... read more
Business response:
Marie - we appreciate your feedback and we have shared your concerns with management. Thank you for taking the time, we are hopeful you will give us another opportunity to show you a five star experience soon!
Great food! Poor customer service and bad management. We placed an order with Uber Eats and items were missing from the order. I called the store and they don't seem to care in the slightest. No options to resolve the problem even though it was 100% their fault... NOT Uber's. There are many ways to keep a regular customer happy but the manager obviously does not know any of them. I have been picking up food from Rosati's for a long time but poor customer service leads me to start going elsewhere. I just noticed all of... read more
Business response:
We wanted to take a moment to thank you for telling us about your recent experience, Jeff. It sounds like we did not meet your expectations when it comes to customer service. Hopefully we can make it up to you next time! We look forward to another chance to show you a five star experience soon!
Great food! Poor customer service and bad management. We placed an order with Uber Eats and items were missing from the order. I called the store and they don't seem to care in the slightest. No options to resolve the problem even though it was 100% their fault... NOT Uber's. There are many ways to keep a regular customer happy but the manager obviously does not know any of them. I have been picking up food from Rosati's for a long time but poor customer service leads me to start going elsewhere. I just noticed all of... read more
Business response:
We wanted to take a moment to thank you for telling us about your recent experience, Jeff. It sounds like we did not meet your expectations when it comes to customer service. Hopefully we can make it up to you next time! We look forward to another chance to show you a five star experience soon!
Rosati's deep dish is dead. I'm from the Chicago area so finding a good pizza was important when I moved to AZ 25 years ago. Rosati's was great. Tempe location was great. The Chandler location went down hill (burnt pizza, etc). Then they closed. I waited eagerly for them to reopen. Ordered last night. First surprise.....deep dish only offered in 10 and 14 inch (14 inch $19.99 BEFORE toppings). They say it feeds 4-5 people. MAYBE 4. $10 more for 4 toppings. Sad....it's now more of a thick crust than a deep dish. The outer cr... read more
Business response:
Hi Craig, thank you for taking the time to leave us this constructive review. We find feedback like this to be so important for the team as we work towards providing every customer with an excellent experience. Thanks again!
Rosati's deep dish is dead. I'm from the Chicago area so finding a good pizza was important when I moved to AZ 25 years ago. Rosati's was great. Tempe location was great. The Chandler location went down hill (burnt pizza, etc). Then they closed. I waited eagerly for them to reopen. Ordered last night. First surprise.....deep dish only offered in 10 and 14 inch (14 inch $19.99 BEFORE toppings). They say it feeds 4-5 people. MAYBE 4. $10 more for 4 toppings. Sad....it's now more of a thick crust than a deep dish. The outer cr... read more
Business response:
Hi Craig, thank you for taking the time to leave us this constructive review. We find feedback like this to be so important for the team as we work towards providing every customer with an excellent experience. Thanks again!
I arrived at my pickup time to pickup my order. I was told it was not ready and proceeded to wait 25 minutes. It was actually sitting in the warmer. No apology. By the time I got home my order was cold and incorrect. I realize these are difficult times, but for the price they charge, getting the order correct would've been nice.
Business response:
Jodi- We appreciate your feedback and take all comments to heart. I am not entirely sure what happened with this order but it's true that we are human and do make mistakes from time to time. We want you love your Rosati's experience and will always happily right any wrongs if given the opportunity to. If you ever have concerns, please let management know right away. We look forward to having another chance to earn your stars and show you how great we can be.
I arrived at my pickup time to pickup my order. I was told it was not ready and proceeded to wait 25 minutes. It was actually sitting in the warmer. No apology. By the time I got home my order was cold and incorrect. I realize these are difficult times, but for the price they charge, getting the order correct would've been nice.
Business response:
Jodi- We appreciate your feedback and take all comments to heart. I am not entirely sure what happened with this order but it's true that we are human and do make mistakes from time to time. We want you love your Rosati's experience and will always happily right any wrongs if given the opportunity to. If you ever have concerns, please let management know right away. We look forward to having another chance to earn your stars and show you how great we can be.
Frequently asked questions about Rosati's Pizza
How is Rosati's Pizza rated?
Rosati's Pizza has a 4 star rating with 1,348 reviews.
When is Rosati's Pizza open?
Rosati's Pizza is open now. It will close at 11:00 p.m.