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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
48th anniversary dinner - Roxy is always good for that kind of event. not this time. service was inept - at best. sat for 15 minutes before the waitress came by - wanted us to order right then and there. ordered drinks - she was back - "don't you do bread and water anymore?" downhill from there steaks were BOTH overcooked - and nobody asked until we were finished. the shoestring fries we ordered - could have had them for dessert. not my first dinner at Roxy -- if it had been, it would have been my last. Server was clueless! ... read more
Business response:
We appreciate you taking the time to provide your feedback, Renorich. Your comments have been shared with the appropriate team.
Bad service, bad food, & expensive, but nice environment
Business response:
We appreciate you taking the time to provide your feedback, Brett. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
I have never had a steak that had no flavor. I ordered the prime rib and it had no flavor. My wife's pork chop had more flavor than my steak. There was live music that was too loud.
Business response:
We appreciate you taking the time to provide your feedback, Keitht. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Confusing. Took the wrong entrance, they said "sit anywhere." I knew that wasn't right. Finally, after three tries of wandering around, found someone to help. Then they disappeared for 10 minutes. Finding a table, or on break? Who knows! Finally got seated. Felt sorry for the gentleman even older than I who served my table. Nice, but completely lost, must not have planned for retirement. That martini I ordered? Lost, apparently. Only to be found at a much later date. Food was priced like it was a Ruth's Chris with the qualit... read more
Business response:
Thank you for taking the time to share your feedback regarding your experience at The ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
Not even close to one of the best steaks I have had. Not worth the money, we will never go back.
Business response:
Thank you for providing your feedback and letting us know about your experience, Danielp. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Roxy
The food and service was good. The problem was with the Players Card. The Eldorado players card showed that both myself and my wife were to receive $30 food credit on this meal, but it was NOT honored by the restaurant. It speaks poorly of trust w both the restaurant and with The Eldorado Casino. If they lie on their comps they probably are lining about other things.
Business response:
Thank you for providing your feedback and letting us know about your experience, Fresno. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Roxy
Awful experience. Server ignored us. Had to track down busser for a piece of bread and drink refills. Jasmine rice tasted like soap and was inedible. Girls working in kitchen area had long hair down with no nets or even pulled back. Horrible food and service for expensive prices and especially on Valentine's night
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
we were disappointed in the food this time . and our waiter was not friendly at all. the piano bar was great the music was very good
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
Not impressed with either the service or the menu. The food was marginal at best and it was way overpriced. Will not be returning.
Business response:
Hello Outback, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you, Harrah's Resort Atlantic City
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.