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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Went here for anniversary dinner. Wait service was excellent, food was mediocre, valet staff were rude and very condescending. And charged us $10 valet fee after we spent $300 on dinner, and they didn't even bother to open car door for my wife. Then they acted like we were jerks for not tipping for ugly service. Very disappointing, and unnecessary. We did not feel welcome there at all, and we will never be back.
Steak was tough chewy and flavorless presentation was garbage and the noise level was absolutely insane. For the price of the food you would think they’d take some pride in that kind of stuff
Business response:
We apologize for your disappointing experience at Roxy. We strive to provide delicious meals and a pleasant atmosphere for our customers. We appreciate your feedback and will take it into consideration to improve our food quality and presentation.
This place is way over hyped. We were expecting prime service and food. Honestly the service was not good from walking in, to being seated to being waited on. This was a birthday experience and we would have rather had food at Habit for the price we paid. Overall, the manager needs to train the staff or hire more people that are professionals.
Food was not good at all. Prime rib was yesterday’s
Very disappointed. Was looking forward to an amazing dinner. I’ve had much better quality food and less expensive places. Definitely overpriced. And yes, we knew the prices before we went. Expected better food for the price though. Service staff does not support the servers enough. Server got overwhelmed With a large table after we were there and couldn’t keep up and no one helped him out. Never saw a manager once. Ricardo was great with water, plate removal and over all friendliness
Business response:
We appreciate you taking the time to provide your feedback, Ranggg. Your comments have been shared with the appropriate team.
25 minutes before we saw the waiter. The food was mediocre at best, Definitely not worth the price. Server dropped a tray across the room that splattered food on our table and the one next to us and no response, even from manager. Most disappointing Steakhouse experience ever.
Business response:
We appreciate you taking the time to provide your feedback, Stephaniea. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Did not enjoy our experience at all. Overpriced, but we knew the prices ahead of time. Food was cold, not very flavorful and we expected significantly more for a 300 meal for 2. Sorry i rarely leave reviews but this was not a good experience.
Business response:
Thank you for taking the time to share your feedback regarding your experience at The ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
This is our first time at Roxy since moving to Nevada. We were pleasantly surprised the food and the service were fantastic. I do recommend you do the Smoky old fashioned or the Coffee Diablo tableside. It is such a treat on how they do it. It is not cheap to do it but if you want an experience I recommend it. The steak we ordered a New York Cut with a Black garlic Butter it was delicious. We also ordered three appetizers. The Pork Pate, The Spicy Tuna Tartare and the Shishito Peppers. We will be returning.
Business response:
We appreciate you dining with us, Luvtodine22. We're glad you enjoyed your overall experience and we hope to welcome you back toRoxy soon.
80 dollar steak slightly over cooked but had zero seasoning sides came with no utensils to serve Old fashion over priced Not worth the 300 dollars for two people should of went to Ruth Chris
Business response:
We appreciate you taking the time to provide your feedback, Williamo. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.