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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Had a reservation at 7:30 wasn’t sat till 8 wouldn’t be a problem but me and my GF dont gamble or drink! Got seated the waiter asked for drinks we ordered 2 Coca-Cola’s he brought us one soda back the crab cakes have changed since the last time I was there and the waiter argued and looked as if I was crazy, maybe I am?! He waited and cleared a whole table next to us when I had just asked for boxes so we could leave one would think he’d bring the bill too but we again had to wait for the bill! He felt bad for the service as h... read more
Business response:
We are happy to hear about your engagement! Sorry the service and timing didn't meet expectations. Visit https://www.caesarscom/help-and-support for assistance.
We had a 9:30 PM reservation for four on Valentine’s Day and never received our food. After waiting an hour and a half, we left at 11:00 PM having been served nothing but two small Caesar salads. No entrees ever arrived. We did have a few cocktails, but somehow still ended up paying $169 for essentially nothing. The service throughout the night was mediocre at best, with little communication or urgency despite how long we were waiting. For a restaurant that presents itself as a higher‑end steakhouse, this experience was comp... read more
For a 70$ steak I would think there should be sides that come with it. Will not be back
Business response:
We are concerned to hear about your disappointment with the value. Your feedback is important and helps us improve.
Classy atmosphere - prices excessive with no salad or veggies included in entree price. Disappointed Matordee only visited large tables not small tables. Not very friendly and accommodating.
Business response:
We are sorry to hear about the service concerns. We appreciate your feedback about our atmosphere and will address the staff attention issue.
We made a reservation for their Thanksgiving dinner special ($75.99 per person). We called to see if they had an earlier time available but was told no, 8pm was the earliest time they had. When we arrived we were seated at a table near the back right next to another family, who was nonstop cussing loudly the entire duration. When we asked to order the Thanksgiving special (which was on the menu onto us) the waiter informed us that they had conveniently ran out of turkey, and there will be no substitutions offered. Instead we... read more
Business response:
Thank you for sharing your concerns about your Thanksgiving dinner experience with us. We sincerely apologize for the inconvenience you encountered during your visit. We understand how disappointing it must have been to arrive for your 8pm reservation, only to be informed that we had run out of turkey for the Thanksgiving special you had specifically reserved. We also apologize for the seating situation near the back of the restaurant and the disruption caused by the other family's behavior during your visit. We recognize th... read more
If you're looking for a nice romantic evening diner with a date, this is NOT the place. If you like martinis, this is a great place to see a menu full of good options and then wait an hour to get one, that never actually shows up. And the live music is only in the bar area. You cant even hear it in the restaurant. The food was overpriced and left a bad taste in my mouth. Got a wagu steak, but it was so coated in sauce that you couldn't taste the beef. If you're looking for a good spot to watch drunks sing happy birthday, thi... read more
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
Made reservations with the hopes we could have sushi and steak and was turned down. Very disappointing since we waited years to finally try it.
Business response:
We value your opinion and understand your disappointment about the menu limitations after waiting years to visit us.
Service was incredibly slow, it was very noisy, food was mediocre at best. Honestly, the best part of the meal was probably the bread, and that’s never a good sign. It was so disappointing that I had to apologize to my wife for choosing this place.
Business response:
We appreciate you taking the time to provide your feedback, Tj. Your comments have been shared with the appropriate team.
I always loved the Roasted chicken when we go there, so for my husband's & our wedding anniversary, we wanted to eat there. So, we made a reservation & had dinner there.. received a complimentary champagne toast for our anniversary. The ambience there is great, service is always great as well, the food is very delicious. We were bummed that the Roasted Chicken on the menu was changed..it no longer comes with the potato fondant, sautéed spinach and acorn squash. That was my favorite dish. I did still order the roasted chicken... read more
Business response:
We are elated to hear about your anniversary celebration with us! We understand your disappointment about the roasted chicken preparation change and truly value your feedback.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,812 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.