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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
This was our first time at Roxy and we were expecting an outstanding experience. Our first disappointment was the prices on the menu were much higher than on their website. The service was good but not exceptional and the ambiance wasn't anything special. The food was good (we both had a filet), but not good enough to to make me want to go back.
Business response:
We appreciate your input regarding pricing and your experience. We understand your concerns and value your honest feedback about our service and food quality.
I would not recommend, I was surprised this place had good reviews. Food was not good and service was okay. Not worth the $$.
Business response:
We are sorry to hear about your experience with the food and value. Your feedback helps us improve our service.
Carrots on my plate were black and burned. My steak was overcooked.
Business response:
We regret to learn about the burned carrots and overcooked steak. Your concerns are noted and we appreciate your feedback.
I made a reservation at 7pm over a month in advance. Got to the restaurant 10m early and there was no Hostess. After 5m of waiting, I went into the restaurant to see if I could find anyone to help, as a line had started to form behind us. The Hostess stated she would be right with us, almost another 5m passed before she came. We then waited another 10m till we were seated. My reservation was for 4 people and we were walked to a table for 2 people that was set up for 4 people. It was in the middle of two busy walkways since a... read more
We have eaten at Roxy’s several times and it was great. This time is was a little underwhelming. Service was great, however, 3 of us ordered the Salmon and all 3 were undercooked. The drinks seemed weak. The smoked old fashion was not very Smokey. At the end of the meal all of us decided that next year when we’re at hot August nights, we will try someplace else. 
Food was tasteless and way too expensive for what I received. Will not return.
We frequently dine at Roxy, but never encountered such poor, indifferent service. The bus staff was excellent, the wait staff was among the worst we have encountered in any fine dining and the service is better at casual dining establishments. Unfortunately, for more than $100 per person, we are not taking a chance on returning.
The ambiance and service at Roxy were excellent—our server was attentive, friendly, and made the experience feel upscale and welcoming. Unfortunately, the steak was severely undercooked despite being ordered at a specific temperature, which took away from an otherwise great meal.
Business response:
Thank you for sharing your concerns. We appreciate your feedback and will address the issue with the steak preparation.
Had to wait 5 minutes after my reservation had started, after I had reserved my spot with a $50 deposit, at the front of of the restaurant for the hostess to come help us. No one was around, I walked into the restaurant and got barked at by a waiter to back up front. Anyone manage this place?
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,814 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.