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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Nothing like the Mushroom Ravioli -scrumptious!
Great food in a beautiful setting. We chose to share the lobster - escargot style, we each enjoyed the lobster bisque. We ordered the prime rib and cowboy, bone-in rib-eye. The selection of sides is interesting and diverse. We enjoyed our meal very much and will likely visit again on our next trip out to Reno. The Martini menu is huge. Our selections in that regard were fantastic.
We had a group Of 7. Two tables were pushed together and they were two different heights. A person was sat right where the tables met on both sides. Food wasn’t great and the service was terrible. The waitress would disappear for long periods. Very disappointing. We won’t be back. The Pointers
Business response:
We apologize for falling short with the table setup and service issues. Your experience matters to us.
The food was not good. The salad was drenched in vinaigrette so you could only eat the top. The escargot was under seasoned and the garlic was old, resulting it just tasting like snails in butter. The paella rice was soggy and the sauce was again very under seasoned and just tomato. The chicken pieces were rubbery erasers and there was nothing seasoning the “lobster tail”. The prawns were so overcooked they were stringy. The service was extremely attentive and friendly. This is the only reason for the overall two stars. The ... read more
Business response:
We are disappointed to hear about your dining experience and sincerely apologize that the food did not meet your expectations. Your detailed feedback about the food quality issues you encountered with the salad, escargot, paella, chicken, lobster tail, and prawns is extremely important to us and helps us understand where we fell short. We take all guest feedback seriously and will be reviewing these specific concerns with our kitchen team to address the seasoning and preparation issues you mentioned. We are grateful that you... read more
Had a reservation at 7:30 wasn’t sat till 8 wouldn’t be a problem but me and my GF dont gamble or drink! Got seated the waiter asked for drinks we ordered 2 Coca-Cola’s he brought us one soda back the crab cakes have changed since the last time I was there and the waiter argued and looked as if I was crazy, maybe I am?! He waited and cleared a whole table next to us when I had just asked for boxes so we could leave one would think he’d bring the bill too but we again had to wait for the bill! He felt bad for the service as h... read more
Business response:
We are happy to hear about your engagement! Sorry the service and timing didn't meet expectations. Visit https://www.caesarscom/help-and-support for assistance.
We had a 9:30 PM reservation for four on Valentine’s Day and never received our food. After waiting an hour and a half, we left at 11:00 PM having been served nothing but two small Caesar salads. No entrees ever arrived. We did have a few cocktails, but somehow still ended up paying $169 for essentially nothing. The service throughout the night was mediocre at best, with little communication or urgency despite how long we were waiting. For a restaurant that presents itself as a higher‑end steakhouse, this experience was comp... read more
For a 70$ steak I would think there should be sides that come with it. Will not be back
Business response:
We are concerned to hear about your disappointment with the value. Your feedback is important and helps us improve.
Classy atmosphere - prices excessive with no salad or veggies included in entree price. Disappointed Matordee only visited large tables not small tables. Not very friendly and accommodating.
Business response:
We are sorry to hear about the service concerns. We appreciate your feedback about our atmosphere and will address the staff attention issue.
We made a reservation for their Thanksgiving dinner special ($75.99 per person). We called to see if they had an earlier time available but was told no, 8pm was the earliest time they had. When we arrived we were seated at a table near the back right next to another family, who was nonstop cussing loudly the entire duration. When we asked to order the Thanksgiving special (which was on the menu onto us) the waiter informed us that they had conveniently ran out of turkey, and there will be no substitutions offered. Instead we... read more
Business response:
Thank you for sharing your concerns about your Thanksgiving dinner experience with us. We sincerely apologize for the inconvenience you encountered during your visit. We understand how disappointing it must have been to arrive for your 8pm reservation, only to be informed that we had run out of turkey for the Thanksgiving special you had specifically reserved. We also apologize for the seating situation near the back of the restaurant and the disruption caused by the other family's behavior during your visit. We recognize th... read more
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,727 reviews.
When is Roxy open?
Roxy is open now. It will close at 9:00 p.m.