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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Roxy's used to be fine dining. It has really gone down hill. The service was slow and the food was just okay. I've been dining here for 20 years for our special occasions and sad to say we won't be going back. It is very expensive and we no longer see the value.
Business response:
Hi Shannon, we are very disheartened to hear about your recent experience at Roxy. We sincerely hope that you will give us another chance in the future to earn back your business.
The host should have spaced out the people including us they sat everyone and crashed the kitchen
Business response:
Thank you for the feedback. We will be addressing this with our restaurant staff.
High hopes.....but, service was incredibly slow. We allowed 2.5 hours for dinner, we had tickets for a show. Waited 40 minutes for the special smoked old fashion. One of our party gave up, and ordered wine. Disappointing. 3 entrees were fine - not amazing, just fine. The fourth, the prime rib, was probably the worst any of us have ever had. After allowing 2.5 hours, we had to leave before ordering dessert.
Business response:
We appreciate you taking the time to provide your feedback, Opentable. Your comments have been shared with the appropriate team.
Overall disappointing. Sent the pork chop back, it was soggy, drowning in beef broth and lacked any flavor. Replaced it with the salmon that was undercooked. Soufflé wasn’t sweet and just tasted like eggs. Service was great and they did comp the one dinner. Each time I’ve been in the last year it gets worse and worse.
Business response:
Esteemed guest, we are very disheartened to hear about your recent experience at Roxy. We will be forwarding this to our head chef so they can make the necessary adjustments. We very much hope that we get the chance to serve you again.
We had made reservations and were celebrating an 80th birthday. We got a table that was by the path that the hostess used to seat other tables. Every time we got into a conversation the hostess was seating people that were very loud. I'm not sure why we made reservations if we were going to get such a bad table.
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
We have been going to Roxy for years and it has always been great. We went last night after not going for some time and it was horrible. Our steaks were not cooked properly. Mine was suppose to be medium it was raw inside and the texture of the meat itself was jiggly like Jell-O didn’t eat even the edges of it. My wife’s she ordered well done they must’ve cooked it too fast the ends were like leather and the inside was red. We ordered two chocolate soufflé‘s so they would be done after dinner. We got done with dinner and she... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Aaronc. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Roxy
The standards for food and service have gone down at this establishment. The last two outings here have been disappointing to say the least. There seemed to be a lack of training and accountability with the service staff, and most of our food was bland and under seasoned. The manager or sommelier was helpful. Our waitress explained she was new to fine dining and service was a struggle for her, but she was trying, it just seemed that she lacked support. The ambiance and live music attracted us to this restaurant, but the food... read more
Business response:
Thank you for taking the time to share your feedback. We're saddened to learn of your disappointment and hope to look forward to an opportunity to provide you with the extraordinary experience you so deserve.
On our reservations we mentioned that we were celebrating a birthday. No mention of that. Also our reservation was T 7pm and was seated 15 minutes later. Our wait person complained that they were tired over and over. The lamb ribs were not cooked all the way. And when we ordered coffee no spoons were given. This was our first time there and won’t be back
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager on duty for assistance while you were our guest. Your dining pleasure is our top priority and we will always make every effort to remedy any issues to your utmost satisfaction. We hope you accept our sincere apologies.
The service was not good. Ordered a Caesar salad never got it , the waiter brought our entrees before we got our salad and brought my wine at the end of my meal. He never checked on us just disappeared after he delivered our appetizer. Until he brought our entrees I left restaurant with my wine in hand being we were in a casino it didn’t matter if I was walking around with a glass of wine, but would have enjoyed it more with my meal.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager on duty for assistance while you were our guest. Your dining pleasure is our top priority and we will always make every effort to remedy any such issues to your utmost satisfaction. We hope you accept our apologies and look forward to an opportunity to better serve you in the ... read more
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.