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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Our reservation was for 6:30 - seated at 7 p.m. - got our salads - then at 8:15 p.m. we were told the kitchen was closed - electrical problem No one informed us for over a half hour of what was going on. They we were told to leave. It would have been nice if we received a complimentary meal the next time we came for dinner.
There was a fire in the kitchen while we were waiting to order our food. They closed the kitchen and walked us to La strada which was the worst meal we have ever had. Very disappointed as we were out with friends for holidays.
Business response:
We appreciate you taking the time to provide your feedback, Sherrim. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
We ordered scallops they came out raw and soggy sent them back they recooked them they came still soggy on inside the manager was really nice and took them off the bill
Business response:
We apologize for the inconvenience you experienced with our scallops. We appreciate your feedback and will address this issue with our kitchen staff. Thank you for acknowledging the manager's efforts to resolve the situation.
My cocktail order was wrong. My guests pork chop was raw. My scallops were cold. Management offered us a free dessert, it was soggy. Service was slow. The venue was extremely loud. The prices were disproportionately high. All in all, a place to avoid.
Business response:
We apologize for the negative experience you had at Roxy. We take customer feedback seriously and we are disappointed to hear about the issues with your order, service, and overall experience. We strive to provide a high level of quality and we apologize for falling short. We appreciate your feedback and will use it to improve our services.
Server was to busy to cover all her tables. The lighting was to low I could not see my food or my wife. Your prices are way to high. We used to enjoy Roxys, we will not be back!
Business response:
We apologize for the inconvenience you experienced during your visit. We appreciate your feedback regarding the service and lighting. We strive to provide excellent service and will address these issues with our staff. We also take note of your concerns about pricing. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.
Horrible experience on every level. Mediocre food with over the top pricing, allowing diners to leave their tables to bring back free drinks obtained from the Gold Room (CHEAP diners) to watching a couple hand feed their dog from the table. We witnessed this couple complain so obnoxiously about their bill after they ate (guess their dog enjoyed the food though) that the poor server gave both of them free deserts just to quiet them. They proceeded to eat their desserts then we watched them quietly laugh and walk smugly out of... read more
Business response:
We apologize for your negative experience at Roxy. We take your feedback seriously and will address the issues you mentioned with our team. If you have any further concerns, please reach out to us at (775) 786-5700.
Went here for anniversary dinner. Wait service was excellent, food was mediocre, valet staff were rude and very condescending. And charged us $10 valet fee after we spent $300 on dinner, and they didn't even bother to open car door for my wife. Then they acted like we were jerks for not tipping for ugly service. Very disappointing, and unnecessary. We did not feel welcome there at all, and we will never be back.
Steak was tough chewy and flavorless presentation was garbage and the noise level was absolutely insane. For the price of the food you would think they’d take some pride in that kind of stuff
Business response:
We apologize for your disappointing experience at Roxy. We strive to provide delicious meals and a pleasant atmosphere for our customers. We appreciate your feedback and will take it into consideration to improve our food quality and presentation.
This place is way over hyped. We were expecting prime service and food. Honestly the service was not good from walking in, to being seated to being waited on. This was a birthday experience and we would have rather had food at Habit for the price we paid. Overall, the manager needs to train the staff or hire more people that are professionals.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,754 reviews.
When is Roxy open?
Roxy is open now. It will close at 9:00 p.m.