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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Service and ambiance was on point! Some of the dishes were fantastic, however, the ribeye was very disappointing
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Roxy
Took over an hour for us to get our food. When it did come my wifes salmon was not prepared as she asked and my filet was not the usual tender. It was a little tough. Just a poor experience which is not usual. Waitress even did not split the bill as we had asked. The manager did comp our meal, so he tried but would rather just have a good time.
Business response:
Thank you for taking the time to review your latest visit. We are happy to learn our manager was able to remedy any issues in an attempt to to turn around your experience. We hope you will consider dining at Roxy again and allow us the opportunity to better serve you and earn your 5-star rating in the near future.
Remember this place being so much better than it was last night
Business response:
We sincerely apologize for your experience. Please feel free to contact us at: therowguestfeedback@silverlegacy.co m with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Roxy
Safe to eat but tasteless
Business response:
Thank you for sharing your feedback, Olga. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Roxy
I was extremely disappointed in my entire meal. I used to come here all the time and loved sitting in the piano bar enjoying food and drinks. This time I was harassed about my reservation, placed in the back of the restaurant, my poor server was exhausted but at least nice, the lobster bisque had so much sherry in it that it wasn’t stirred in a tasted very strongly my salmon has tons of glaze and tasted like a dessert instead of a meal and my steak had a sauce that was also too sweet and tasted like hints of orange. Even my ... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guest. Your enjoyment is our top priority and he/she will always make every effort to remedy any issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to better serve you in the near... read more
Noted in Open Table it was a birthday….that was never acknowledged. Food was ok, very noisy, wine was unacceptable, service just ok. DISAPPOINTED!
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guests. The enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to better serv... read more
Dark place, couldn’t read the menus, loud ambience, mediocre service and food
Business response:
We are sorry to hear about your poor experience, Foodie. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Service was mediocre at best. Had to send my steak back, and that meant my wife was finished eating by the time I started. The steak was marginal. I can do better on my own grille.
Waiter treated us like we were not worth his time. Old Fashioned came with crushed cubed ice and a STRAW. steak and asparagus were mediocre as well as the golden potatoes. Will not be coming back.
Business response:
First and foremost, we hope you'll accept our apologies for the poor service you experienced. Rest assured, we will take swift action to address both. Please know how seriously we take your feedback and also know we are immediately acting on ensuring the attention the deserve. Thank you for taking a moment to share your important feedback. We strive to always offer 5-star service and hope to welcome you back for an opportunity to restore your faith in our restaurant and staff.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.