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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
We were seated next to a table of 20. They were only 1 foot away from us. They made any conversation impossible. We asked to be moved. 10 feet away there were empty tables, which would have been much better, but we were told we could not move. One empty booth was still empty when we left. We did have reservations. Our food was delivered very quickly and our waiter was terrific. But the noise level was simply horrendous., with an empty table 10 feet away, it made what should have been a terrific dinner a very unpleasant exper... read more
Business response:
Please excuse any inconvenience you experienced during your visit. We apologize for the noise level and seating situation. We appreciate your feedback and will work to improve in these areas. Thank you for dining with us at Roxy.
Made reservation months ago for a table out of the way for an anniversary dinner with friends. They seated us on a busy walkway by a door to the open sushi bar courtyard/casino area. Very noisy. Sat for over half an hour with menus before anyone addressed us. Ordered drinks, sat another HOUR before they took our orders. Took 4 hours to get out of there. They are extremely expensive for everything being ala cart. $90+ for a ribeye that is choice, not prime. Verified by the chef. $45 for a whisky old fashioned in a small cheap... read more
Business response:
Your concerns are noted. We apologize for the disappointing experience you had at Roxy. We will address the issues you mentioned with our team to ensure better service in the future. Thank you for bringing this to our attention.
We had a party of 4 for an early dinner. The staff members were very polite and accommodating. We enjoyed excellent fillets, the pork loin and the curry chicken. All were incredibly delicious along with the wine. We also shared the shishito peppers as an appetizer and the Roxy Sunday for dessert.
Business response:
We're pleased to hear that you enjoyed your dining experience at Roxy! Thank you for your kind words and we hope to see you again soon.
We eat here every time while in Reno. It's always been an excellent experience, but this time was a disaster. The lobster tail was underdone, kind of rubbery and seemed waterlogged or previously frozen. They brought out a replacement and while cooked through, it wasn't that much better in terms of quality. All of our hot food dishes arrived luke warm to cool like they had been sitting around for a while in the kitchen. The entire wait staff was inattentive from our waiter to the busser. Our finished appetizer plates sat on t... read more
Business response:
It's regrettable to hear about your recent experience at Roxy. We apologize for the issues you encountered with your meal and the service provided. Your feedback is valuable to us and we will address these concerns with our team to ensure a better dining experience in the future. Thank you for bringing this to our attention.
We were first time guests at this restaurant as we were attending a concert . Checked in with the hostess & she made us wait 15 min to be seated. Not a great start. The server was extremely dull & 100% non attentive. Extremely slow service all the way around. We had to actually ask another server to eventually get our bill! I ordered the prime rib & it honestly was the worst I have ever had! Thin, overcooked & tasteless in a plate of au jus. Had to ask for salt & pepper for potato(none on our minute 2 top). Pricey lackluster... read more
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
Service person was quick, efficient and very nice. Food not enjoyable. Oysters Rockefeller had no flavor of Pernod and not well made. Crab cake swimming in sauce and little crab in cake. Take a pass. Very excellent piano player in bar area.
Business response:
It's regrettable to hear about your experience with the food, mooseesq. We appreciate your feedback and will address these issues with our kitchen staff. Thank you for acknowledging our excellent piano player.
I go to Roxy’s every time I am in Reno. Tonight it was just off. My lamb chops were way over cooked and everyone’s food came out very cold. Manager tried to make it right but it just wasn’t a good night.
Business response:
We apologize for the disappointing experience you had at Roxy. Your feedback is valuable to us and we will address the issues you mentioned with our team. Please give us another chance to make it right. Thank you for bringing this to our attention.
We have been there before but this time, started out good we ordered an appetizer and drinks, our waitress send she would be right back to take our order well she took all or her large tables first and dissipated for a bit after 30 minutes we ask for the check and told her why, my wife has medical issues and she had to get some food quickly, so we got and paid the check and left not sure if we will be back to bad because the food is very good here.
Business response:
We apologize for the delay in service during your visit. We strive to provide prompt and attentive service to all of our customers. Please give us another chance to make it right.
It took 45 minutes to get sat at a table with a reservation made a month prior. Server forgot our side dish, and the entee was finished when it showed up after having to ask the busser for it because the server never returned to check on us.
Business response:
We apologize for the experience you had at Roxy. Your feedback is important to us and we will address these issues with our staff to ensure it doesn't happen again.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,814 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.