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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
I had reservations for 7:30pm and didn’t get seated till 8:15pm not even an apology from the manager.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Eden. Your comments have been shared with our management team for their attention. We sincerely apologize for failing to meet your expectations on this occasion and hope you'll return to allow us the opportunity to better serve you.
The cocktails were awful! Our server Spencer was super nice though!
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
Ravioli were good. The steaks were so thin and basic quality for the price it was insulting. Rediculously priced for basic quality. It’s a restaraunt in a Reno casino..... 225 for two people with 2 drinks each and one appetizer and two entrees Insane.
Business response:
We truly appreciate you taking the time to provide your feedback and we hope to welcome you back to Roxy for an opportunity to better serve you and earn your 5-star rating in the near future. Thank you
Food was disappointing. I have had better there in the past. Cutting the covid corners. I understand the limited menu but the food was less than memorable and Roxy is one of my favorites in reno
Business response:
Thank you for providing your feedback and letting us know about your experience, Brian. We are truly sorry to hear we failed to meet your expectations on this occasion. We hope you'll allow us an opportunity to better serve you and earn your 5-star rating in the near future. Thank you again for letting us know. Roxy
Hostess was horrible. Checked in early for reservation and was told to come back. After returning and checking back in I was told to wait. I waited another 20 minutes 6 feet from her station, checked back again... My table was gone and was told she had called my name 3 times as well as messaged me. It was 9:17 and her only text was at 9:14. We were seated shortly after at a table overlooking the lobby, it was very loud. The cocktails were horrible haha! Food was good, waitress was nice. Not going back and this wasn't the fir... read more
Business response:
Thank you for sharing your feedback, Roni. We'll be sure to share your comments with our management team for their input and attention. We truly appreciate you taking the time to let us know. We sincerely hope you'll give us another opportunity to better serve you and earn your 5-star rating in the near future Roxy
Honestly this place would've gotten 4 stars if our waiter wasn't so stand-offish. From the very beginning we could tell he wasn't happy about taking our table - felt like he was pre-judging us for being a younger couple. His attitude only got worse when my husband ordered one of their sushi rolls for his entrée, which was $25, and I ordered the 7oz. filet and added a side of their mac n' cheese. His reply was "That's it?!". Yeah man, we had a late lunch and want to save room for dessert. After that it was minimal interaction... read more
Business response:
Thank you so much for sharing your experience, Lindsay. We truly apologize if you felt the service you received was anything less than exceptional. We'll will be sure to share your comments with our manager and team for their input and attention. We're saddened to hear of your disappointment and sincerely hope you'll return to allow us the opportunity to better serve, restoring your faith in our commitment to providing you with a most enjoyable experience. We look forward to seeing you again soon. Roxy
Very disappointed in food quality. High price for ok food. Service and bread were great but thats about it.
Business response:
Thank you for providing your feedback and sharing your experience, Mina. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you soon. Roxy
They do have a nice ambience but we were sat between what was the kitchen door and an unknown door. Than when bill came my card was charged a whole other amount than the tab they gave me prior to picking it up with my card. They didn't apologize and had an attitude like "it's going to go back in eventually". Not to mention they served my girlfriend old wine, thank goodness she knows her wine to determine the difference.
Business response:
Thank you for sharing your experience, Manuel. We appreciate hearing from our valued guests and hope you took the opportunity to share your concerns with the manager while you were our guest. He will always make every effort to remedy any issues for you. The enjoyment of our guests is always our top priority and we hope you'll return for another opportunity to provide you with the type of 5-star service as you expect and deserve. Thank you again, Roxy
I was very disappointed in their selection of food for vegetarians. In the past we have enjoyed eating there because my husband could enjoy a nice steak and there would also be a nice entree that as a vegetarian I could also enjoy. Won't be going back there!
Business response:
Thank you for providing your feedback and letting us know about this issue, Debbie. We'll be sure to share your comments with our chef and management team. We value your patronage and hope you'll return for another try in the near future. Thank you, Roxy
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.