This profile has been claimed by the business owner or representative.
Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Went there with a few buddies and we found a long womens hair in our food and they only took half off of that one plate. The service was good besides that. The filet was excellent and so was the calamari, but no need to go back.
Business response:
We are so sorry to hear of your disappointing experience, Matt. We'll be sure to share your feedback with our management team for their immediate attention. We hope you'll accept our sincere apologies for this mishap and provide us with another opportunity to better serve you in the near future. Thank you again for letting us know. Roxy
The food quality and service level has decreased substantially since last dining there in Sept.
Business response:
Thank you for providing your feedback and letting us know of your disappointment. We set a high standard for ourselves and are truly sorry to hear you feel we failed to meet those expectations. We hope you'll give us another opportunity to better serve you soon. Thank you, Roxy
The food was not like it used to be pre-Covid. Overly priced for the menu. We had the lobster bisque which was terrible, the escargot tasted like it had been in the freezer way too long as it was rubbery and tasted funny. The Mac and cheese was dry with truffle oil. The only redeeming thing was the fresh bread and salad but again over priced.
Business response:
Thank you for providing your feedback and letting us know about your experience, Phil. We set high standards for ourselves and are truly sorry to hear those standards were not met during your visit. We hope you'll give us another opportunity to better serve you in the near future. Thank you again for letting us know, Roxy
Made reservation three day in advance and was still seated at worst table in the restaurant. So if you make a reservation ask to not be seated by the doors that go into the Sushi place or on a hallway.
Business response:
Thank you for sharing your feedback. We hope that you can give Roxy another try again in the future. Thanks, Roxy
Server was awful. Spent entire time upselling. Sold us on the halibut, fresh and all that....anything but. Maitre d was nice, changed servers etc but the evening was blown. Don’t go.
Business response:
Thank you for providing your feedback and letting us know about this issue, Robey. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Roxy
Amazing food and great customer service! Shishito peppers and escargot are a must!
Business response:
Thanks for taking the time to leave us a review! So glad to hear you enjoyed your time here, we hope to see you back again soon! Thank you, Roxy
First our request for a birthday celebration was not expressed at all at the Roxy, did they forget or just ignore it. I asked for a glass of wine, the waiter forgot and I had to ask twice. We told the waiter that we were going to order separate appetizers and share the entrée, which was a filet mignon, he split the salad (and we were charged, ok) but he did not bring out a second knife for my wife. I also asked for blue cheese on top of the filet, when it arrived the cook put so much blue cheese on it, that it over powered t... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Roxy
Atmosphere and food was amazing! I have been several times and the food is always great. Enjoyed the live music that carried down from the bar.
Business response:
Excellent Jeremey, We sincerely try to supply the best experiences and most enjoyable/delicious places to eat for our guests. Thank you for your great compliment and your 5-star rating. Many thanks, Roxy in the Eldorado at THE ROW
We enjoyed our waiter. He has been with Roxy for about 20 years. He had a dry sense of humor. His service was efficient and his knowledge of the menu was excellent. The food served to our group of 4 was marginal in quality, and quite expensive. My wife had the Salmon which she said was over spiced and over cooked. I had the Prime Rib. It was smothered in a sauce with mushrooms. Part of the meat needed a steak knife to cut while the only required a fork. There was a lot of fat in the meat making it hard to work around. It was... read more
Business response:
Hello Elliot, please accept our sincere apologies for the issues you’ve expressed regarding your dining experience. We have shared your comments with our Food Department management team and assure you these concerns are important for us. We do hope you expressed your disappointment to your server and our manager. Sincerely, Roxy in the Eldorado at THE ROW
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.