Roxy

4.6

Reno, NV

About this business

Restaurants Bars Seafood Steakhouses

Location details

345 N Virginia St, Reno, NV, 89501, United States

Get directions

Weekday	Schedule	Status
Mon	Closed
Tue	5:00 p.m. to 9:00 p.m.
Wed	5:00 p.m. to 9:00 p.m.
Thu	5:00 p.m. to 9:00 p.m.
Fri	5:00 p.m. to 10:00 p.m.
Sat	5:00 p.m. to 10:00 p.m.
Sun	Closed

4.64,814 reviews

Select a rating

StephanieA

2 years ago

25 minutes before we saw the waiter. The food was mediocre at best, Definitely not worth the price. Server dropped a tray across the room that splattered food on our table and the one next to us and no response, even from manager. Most disappointing Steakhouse experience ever.

Business response:

We appreciate you taking the time to provide your feedback, Stephaniea. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

AlphonseS

2 years ago

Did not enjoy our experience at all. Overpriced, but we knew the prices ahead of time. Food was cold, not very flavorful and we expected significantly more for a 300 meal for 2. Sorry i rarely leave reviews but this was not a good experience.

Business response:

Thank you for taking the time to share your feedback regarding your experience at The ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

Luvtodine22

2 years ago

This is our first time at Roxy since moving to Nevada. We were pleasantly surprised the food and the service were fantastic. I do recommend you do the Smoky old fashioned or the Coffee Diablo tableside. It is such a treat on how they do it. It is not cheap to do it but if you want an experience I recommend it. The steak we ordered a New York Cut with a Black garlic Butter it was delicious. We also ordered three appetizers. The Pork Pate, The Spicy Tuna Tartare and the Shishito Peppers. We will be returning.

Business response:

We appreciate you dining with us, Luvtodine22. We're glad you enjoyed your overall experience and we hope to welcome you back toRoxy soon.

WilliamO

2 years ago

80 dollar steak slightly over cooked but had zero seasoning sides came with no utensils to serve Old fashion over priced Not worth the 300 dollars for two people should of went to Ruth Chris

Business response:

We appreciate you taking the time to provide your feedback, Williamo. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

renorich

2 years ago

48th anniversary dinner - Roxy is always good for that kind of event. not this time. service was inept - at best. sat for 15 minutes before the waitress came by - wanted us to order right then and there. ordered drinks - she was back - "don't you do bread and water anymore?" downhill from there steaks were BOTH overcooked - and nobody asked until we were finished. the shoestring fries we ordered - could have had them for dessert. not my first dinner at Roxy -- if it had been, it would have been my last. Server was clueless! ... read more

Business response:

We appreciate you taking the time to provide your feedback, Renorich. Your comments have been shared with the appropriate team.

Brett

2 years ago

Bad service, bad food, & expensive, but nice environment

Business response:

We appreciate you taking the time to provide your feedback, Brett. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

KeithT

2 years ago

I have never had a steak that had no flavor. I ordered the prime rib and it had no flavor. My wife's pork chop had more flavor than my steak. There was live music that was too loud.

Business response:

We appreciate you taking the time to provide your feedback, Keitht. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

LikesGoodFood

2 years ago

Confusing. Took the wrong entrance, they said "sit anywhere." I knew that wasn't right. Finally, after three tries of wandering around, found someone to help. Then they disappeared for 10 minutes. Finding a table, or on break? Who knows! Finally got seated. Felt sorry for the gentleman even older than I who served my table. Nice, but completely lost, must not have planned for retirement. That martini I ordered? Lost, apparently. Only to be found at a much later date. Food was priced like it was a Ruth's Chris with the qualit... read more

Business response:

DanielP

2 years ago

Not even close to one of the best steaks I have had. Not worth the money, we will never go back.

Business response:

Thank you for providing your feedback and letting us know about your experience, Danielp. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Roxy